To ensure accurate and timely billing for optical services and products, including spectacles, lenses, frames, contact lenses, and related services. The role involves processing payments, verifying insurance or scheme coverage, maintaining billing records, and coordinating with Optical Services and Finance to support efficient revenue collection.
Requirements
Key Duties and Responsibilities
Prepare and process accurate bills for optical products and services based on prescriptions, quotations, and approved prices.
Verify patient details, charges, discounts, payment methods, and applicable insurance or medical scheme coverage.
Process invoices, receipts, credit notes, and other billing documentation in line with approved procedures.
Liaise with patients, optometrists, optical dispensers, insurance providers, and the Finance Department to resolve billing queries.
Follow up on outstanding payments and insurance claims, where applicable.
Maintain accurate billing records and ensure transactions are entered correctly into the hospital management system.
Reconcile daily billing transactions, receipts, and payment records and report discrepancies promptly.
Ensure all charges are captured and approved adjustments are properly documented.
Handle patient billing enquiries professionally while maintaining confidentiality.
Support the preparation of billing reports and contribute to revenue monitoring and audit requirements.
Qualifications and Experience
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant training in accounting, billing, or revenue management (Preferred).
Minimum of two years' experience in billing, cashiering, accounts, or revenue collection.
Experience with hospital billing systems, insurance claims, or optical services (Preferred).
Proficiency in Microsoft Office and electronic billing or hospital management systems.
Required Skills and Competencies
Strong numerical, analytical, and reconciliation skills.
High level of accuracy and attention to detail.
Good communication and customer service skills.
Ability to handle payments and confidential financial information with integrity.
Strong organisational skills and ability to meet deadlines.
Problem-solving skills and ability to resolve billing discrepancies.
Ability to work collaboratively with clinical, optical, and finance teams.
Expected Outcomes
Accurate and timely billing for optical products and services.
Reduced billing errors, omissions, and payment discrepancies.
Complete and reliable billing records and reports.
Timely follow-up of outstanding payments and applicable insurance claims.
Improved patient experience through clear and professional billing support.
Compliance with hospital billing procedures and financial controls.