Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.
Job Responsibilities
Assist in driving Openserve billing cycles and processes.
Validate invoicing, statement generation and their distribution.
Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.
Ensure implementation of all invoice/ billing related change requests.
Provide management with reports as required and validate all revenue and billing KPI's.
Maintain information systems and data integrity.
Coordinate inputs and provide reports to management on performance findings and take corrective actions.
Investigate billing discrepancies, disputes and correct.