Operations Support Officer

Key Responsibilities

• Provide operational and technical support across facilities, equipment, and client sites.
• Coordinate preventive and corrective maintenance activities to minimise equipment downtime.
• Assist in identifying, diagnosing, and troubleshooting mechanical and electrical faults.
• Liaise with technical teams, field technicians, contractors, and vendors to ensure timely resolution of operational and maintenance issues.
• Monitor maintenance activities and follow up on outstanding jobs to ensure timely completion.
• Maintain accurate maintenance records, service logs, job reports, and other operational documentation.
• Support the development and implementation of maintenance schedules and operational procedures.
• Track equipment maintenance needs and escalate recurring faults or major technical issues to the Operations Manager.
• Assist in coordinating the availability of tools, materials, spare parts, and other resources required for maintenance activities.
• Monitor compliance with established operational procedures and applicable Health, Safety, and Environmental (HSE) standards.
• Identify operational challenges and recommend practical solutions to improve efficiency and service delivery.
• Perform other related duties as assigned by the Operations Manager.

Requirements

• A good degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline is preferred.
• Minimum of two (2) years' relevant experience in operations support, technical support, maintenance coordination, facilities management, or a related field.
• Good understanding of mechanical and/or electrical systems, equipment maintenance, and troubleshooting procedures.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel and Word, for reporting and documentation.
• Ability to coordinate maintenance activities, monitor job progress, and follow up on outstanding technical issues.
• Good organizational, time-management, communication, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively with technical teams, contractors, and vendors.
• Strong attention to detail and commitment to operational efficiency, workplace safety, and compliance with established procedures.
• Ability to work independently and collaboratively in a team environment.