Retail

Operations Supervisor

Fluff & Stars·Lagos, nigeria·Full Time·Onsite
RetailFull TimeOnsite
-
  • The ideal candidate must possess strong supervisory capabilities, sound operational judgement, and the ability to maintain high standards of service delivery in a fast-paced restaurant environment.

Key Responsibilities

  • Supervise daily restaurant operations and ensure smooth service delivery.
  • Coordinate staff activities, duty schedules, and shift responsibilities.
  • Monitor employee performance, attendance, discipline, and productivity.
  • Ensure compliance with operational procedures, hygiene, and food safety standards.
  • Monitor inventory, stock usage, and operational resources.
  • Handle customer complaints and resolve service issues professionally.
  • Ensure consistent service quality and customer satisfaction.
  • Prepare operational reports and escalate issues requiring management attention.
  • Identify operational gaps and recommend improvements.

Requirements

  • Previous experience in restaurant, hospitality, or food service operations.
  • Proven supervisory or team management experience.
  • Strong leadership, communication, and problem-solving skills.
  • Good understanding of restaurant operations, customer service, and food safety.
  • Ability to manage staff, maintain discipline, and work under pressure.
  • Strong organisational skills, accountability, and attention to detail.
  • Candidates residing in or around Surulere will have an advantage.

Additional Benefits:

  • HMO coverage.
  • 13th-month salary.
  • Staff feeding provided.
Apply Now
Send your CV along with a cover letter tocareers@fluffandstars.com

Please use the job title as the subject line of your email.

At a glance

Company

Fluff & Stars

Location

Lagos, nigeria

Employment

Full Time

Work style

Onsite

Experience

Valid until

Not specified

Created

November 13, 2026

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