Job Summary

We are seeking an experienced Operation Manager to oversee the day-to-day operations of the Market Centra platform.
The role will be responsible for managing vendors, listings, marketplace activities, customer issues and operational processes to ensure a reliable and seamless experience for users.

Key Responsibilities

Oversee the daily operations of the Market Centra platform and marketplace activities.
Manage vendor onboarding, verification, activation and ongoing compliance with platform requirements.
Monitor product, service and business listings to ensure accuracy, quality and compliance with platform standards.
Develop and maintain efficient processes for vendor management, transactions, complaints and issue resolution.
Monitor marketplace activity and identify operational issues that may affect buyers, sellers or platform performance.
Coordinate with the technology team to report and resolve platform-related operational issues.
Monitor orders, transactions, cancellations, disputes and other marketplace activities.
Work closely with Customer Support to resolve customer and vendor complaints promptly.
Track vendor performance and take appropriate action where service standards are not met.
Identify operational gaps and recommend improvements to increase efficiency and user satisfaction.

Requirements

B.Sc./HND in Business Administration, Public Administration, Economics or a related field.
2 - 3 years of experience in e-commerce, digital marketplaces, online retail, fintech, technology or a related industry.
Experience managing vendors, merchants, customers or marketplace operations.
Strong understanding of online marketplace operations and digital platforms.
Strong analytical, organisational and problem-solving skills.
Proficiency in Microsoft Excel and relevant digital tools.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities and work in a fast-paced environment.
Experience with marketplace, e-commerce or fintech platforms is an added advantage

Operations Officer - Market Central

Key skills