Africa Management Solutions Limited (AMSOL)·Nairobi, kenya·Full Time·Contract
HospitalityFull TimeContract
-Closes Oct 31, 2026
POSITION OVERVIEW
Our client in the visa application and outsourcing sector seeks a highly organised, customer-focused Operations Officer to support visa application processing at a Visa Application Centre (VAC) in Nairobi.
QUALIFICATIONS & REQUIREMENTS
Minimum 12 years of formal education; diploma and bachelor's degree holders encouraged to apply.
At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
Fluency in Somali is mandatory. Eligible recent graduates are encouraged to apply.
Proficiency in Microsoft Office and basic computer systems.
Good typing, data entry, and information management skills.
Strong communication, interpersonal, and customer service skills.
Ability to maintain accuracy and efficiency in a fast-paced operational environment.
Excellent attention to detail and organisational skills.
Ability to work independently and collaboratively within a team.
High standards of professionalism, integrity, confidentiality, and accountability.
KEY COMPETENCIES
Customer Service Excellence
Attention to Detail
Data Accuracy and Record Management
Somali-Language Communication
Communication and Interpersonal Skills
Time Management and Organisation
Professionalism and Integrity
Adaptability and Teamwork
Compliance and Process Adherence
WHAT WE OFFER
Professional, internationally focused work environment.
Exposure to visa application processing and operational procedures.
Structured learning and career development opportunities.