Operations Manager (Speciality Chemicals Industry) Johannesburg About the Role We are seeking an experienced, high-performing Operations Manager to oversee the day-to-day activities, multi-department productivity, and profitability of our established operational branch in Johannesburg. This key leadership role requires a sharp business mind capable of driving operational excellence across Finance, HR, IT, Warehouse Management, and Health & Safety while maintaining top-tier customer service delivery and client SLA adherence. Key Responsibilities Finance & Business Management: Manage the operational budget, focus heavily on cost control, sign off on monthly billing/invoicing, check project/SLA profitability, and manage operational expenditure. Operational & Technical Supervision: Verify and update SOPs for warehouse, project, and client management; resolve complex technical queries; and drive continuous improvement of technical service offerings. Client & Service Delivery Management: Oversee client satisfaction, approve costings/quotes, manage client SLA compliance, investigate complaints, and support business development to expand the market footprint. HR & Team Leadership: Conduct performance appraisals, manage access control/overtime/absenteeism, oversee training/career plans, and handle IR processes including initiating/chairing disciplinary enquiries. Risk & Compliance Management: Maintain operational legal compliance, conduct daily management walk-abouts, sign off on stock take/cycle count reports, manage supplier SLAs, and ensure compliance with ISO, SHERQ, and DEL audits. Health & Safety (SHE): Chair safety meetings, ensure site emergency/incident preparedness, and manage responses to spills or injuries. Requirements & Qualifications Education: Grade 12 / Matric + relevant Degree in Business, Operations Management, or a related field. Experience: Proven experience as an Operations Manager or in a similar leadership capacity. Industry Focus: Minimum of 3 years' experience in the Chemical Industry is highly advantageous. Systems & Software: Proficiency in MS Office Suite. Working knowledge of Syspro and Pastel Accounting software is advantageous. Financial & Inventory Acumen: Solid experience in financial principles, budgeting, forecasting, project costing, and inventory/warehouse management. Licensing: Valid, unendorsed Driver's License (Code 08). Commute Capability: Candidates must be fully comfortable with commuting to Modderfontein / Longmeadow Park daily and managing typical Johannesburg traffic. Key Competencies Strong leadership, conflict resolution, and staff management capabilities. Excellent negotiation, presentation, and client relationship-building skills. High analytical thinking, root-cause analysis, and systematic attention to detail. Outstanding planning, organizing, and commercial decision-making skills. How to Apply If you meet the requirements and are ready to take on a dynamic operational leadership role, please submit your updated CV highlighting your relevant operations and chemical industry experience.