Oversee day-to-day marketplace operations and order fulfilment
Lead shopper onboarding, training, scheduling, and performance management
Coordinate retail partner onboarding and operational readiness
Improve fulfilment quality, order accuracy, substitutions, and delivery performance
Develop and document SOPs and operational processes
Lead continuous improvement initiatives that improve speed, quality, and cost efficiency
Develop and monitor operational KPIs and dashboards
Use data and operational insights to improve business performance
Work closely with Product, Engineering, Customer Care, Business Development, Finance, Marketing, and People
Preferred Background:
Experience in technology, e-commerce, grocery delivery, logistics, mobility, retail operations, or marketplace businesses is an advantage. Familiarity with operational analytics, fulfilment, last-mile delivery, process improvement, and distributed team management is also valuable.