We are seeking an exceptional Operations Manager / Lodge Anchor to lead Letamo at Qwabi, bringing together luxury hospitality, authentic guest experiences and outstanding operational leadership. As the senior operational leader at the lodge, the successful candidate will be responsible for ensuring that every aspect of the operation works seamlessly, from the guest journey and service delivery to team performance, operational standards and financial discipline. The role calls for an experienced and highly visible hospitality leader who leads from the floor, develops people and consistently inspires the team to deliver memorable experiences
Minimum Requirements
Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
Sound understanding of labour legislation in South Africa
In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
Solid understanding of fair labour practices and HR procedures
Excellent verbal and written communication skills, with the ability to engage confidently at all levels
Strong time management and project management capabilities, with the ability to prioritize effectively
Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment
Duties and Responsibilities
Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
Ensure the guest experience consistently meets and exceeds luxury hospitality standards
Oversee and enforce operational procedures and service standards across all departments
Maintain lodge infrastructure and facilities in line with company standards and expectations
Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
Monitor team productivity and provide ongoing, constructive feedback and support
Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
Report regularly to the General Manager on operational performance and key developments
Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
Ensure clear and consistent communication between management and departmental teams
Build and maintain strong relationships with the local community, suppliers, and contractors
Uphold and communicate the vision, mission, and values of the company to all team members