We are seeking a Operations Manager to join our team. This position involves overseeing the daily operational activities of NexRide Ghana Limited and contributing to the development of a reliable, technology-enabled public transportation service. The role requires proactive management, strategic coordination, and a focus on delivering safe, efficient, and customer-centric transportation solutions in a dynamic professional environment.
Missions:
Plan and coordinate all daily transport operations to ensure seamless service delivery.
Manage vehicle schedules, optimize routes, and assign drivers to meet operational demands.
Maintain effective relationships with vehicle owners and drivers to ensure operational efficiency and compliance.
Monitor vehicle availability, punctuality, trip execution, and overall operational performance to uphold service standards.
Collaborate with the technology team to ensure smooth integration and use of the NexRide platform, while addressing operational challenges promptly.
Handle operational incidents and service disruptions efficiently to minimize impact on passengers.
Oversee passenger feedback, complaints, and service quality metrics to enhance customer satisfaction.
Prepare detailed daily and weekly operational reports to inform management decisions.
Identify operational bottlenecks and implement practical, scalable solutions to improve efficiency.
Support vehicle onboarding processes and ensure operational readiness for pilot phases.
Develop, implement, and enforce standard operating procedures (SOPs) to maintain consistency and safety standards.
Coordinate cross-functional efforts with Finance, Customer Support, Technology, and Business Development teams to align operational goals.
Assist management in scaling operations beyond the pilot phase, contributing to strategic growth initiatives.