About the Role
Dokitami is seeking a highly organised, proactive, and results-driven Operations Manager to oversee the day-to-day operations of our Ghana business.
The successful candidate will coordinate people, orders, inventory, logistics, deliveries, office operations, and client fulfilment, ensuring efficient execution and that nothing falls through the cracks.
Key Responsibilities
Manage daily operational activities and coordinate the Operations Team.
Monitor and manage orders from payment confirmation through preparation, dispatch, delivery, and completion.
Verify order details, payments, products, quantities, and delivery information.
Coordinate couriers, deliveries, international shipments, and resolve delivery issues.
Monitor inventory, conduct stock counts, investigate discrepancies, and coordinate restocking.
Coordinate nurse visits and ensure proper documentation and follow-up.
Maintain a clean, organised, secure, and professional office environment.
Supervise staff attendance, productivity, task completion, and SOP compliance.
Support Sales & Communication with order verification, inventory, delivery updates, and client fulfilment.
Prepare daily operational reports and monitor key performance indicators.
Resolve operational issues proactively and escalate major issues appropriately.
Identify recurring problems and recommend improvements to processes and workflows.
Maintain accurate operational records and ensure confidentiality of client information.