Operations Manager

About the Role

• Dokitami is looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business.
• The Operations Manager will coordinate orders, inventory, logistics, deliveries, office operations, staff activities, client fulfilment, and operational problem-solving. The ideal candidate must be able to move quickly, pay close attention to detail, take ownership, and ensure that nothing falls through the cracks. Dokitami_Operations_Manager_SOP.

Key Responsibilities

• Manage daily operational activities and coordinate the Operations Team.
• Monitor incoming, pending, dispatched, delivered, and failed orders.
• Verify order and payment information before fulfilment.
• Ensure orders are accurately prepared and dispatched on schedule.
• Coordinate couriers, logistics partners, pickups, deliveries, and tracking.
• Resolve failed deliveries and other logistics issues promptly.
• Monitor domestic and international shipments.
• Manage inventory, conduct stock counts, and investigate discrepancies.
• Monitor low-stock items and coordinate replenishment.
• Coordinate nurse visits and ensure proper documentation.
• Maintain a clean, organised, safe, and professional office environment.
• Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance.
• Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information.
• Monitor sales attribution and support daily sales and commission administration where authorised.
• Handle operational complaints and ensure timely resolution.
• Document operational incidents, expenses, inventory movements, deliveries, and other operational activities.
• Monitor operational KPIs and prepare daily, weekly, and monthly reports.
• Identify recurring operational problems and recommend process improvements.
• Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management.
• Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly. Dokitami_Operations_Manager_SOP

Key Performance Areas

Success in this role will be measured by:

• Order fulfilment speed and accuracy.
• On-time dispatch and delivery performance.
• Inventory accuracy and stock availability.
• Reduction of operational errors and unresolved issues.
• Courier and logistics performance.
• Office readiness and operational standards.
• Team attendance, productivity, and SOP compliance.
• Client complaint resolution.
• Accuracy of operational documentation and reporting. Dokitami_Operations_Manager_SOP

What We Are Looking For

• Strong organisational and coordination skills.
• Excellent attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving and decision-making ability.
• Ability to supervise and hold team members accountable.
• Excellent communication and follow-through.
• Ability to work effectively under pressure.
• Strong ownership mentality and proactive approach to work.
• Ability to work independently without waiting for instructions on routine matters.
• High level of integrity and confidentiality.
• Ability to maintain accurate records and documentation.
• Comfortable working in a fast-paced, fully on-site environment.

The Ideal Candidate:

• The ideal candidate is not simply someone who can supervise tasks. We need someone who can see a problem, take ownership, coordinate the right people, resolve it, document it, and prevent it from happening again.

Our operating principle is:

• Receive Verify Prepare Dispatch Track Resolve Complete Document. Dokitami_Operations_Manager_SOP.

Professional Standard

We are looking for someone who is:

• Organised
• Fast
• Accurate
• Proactive
• Accountable
• Detail-Oriented
• Calm Under Pressure
• Solution-Focused.