CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Maiduguri, Borno
Job Purpose
The Director of Operations oversees all operational aspects of IIH including administration, human resources, facilities management, IT, and marketing.
This role ensures efficient and effective operations to support program delivery and organizational objectives.
Key Responsibilities
Oversee all operational functions including admin, HR, facilities, IT, and marketing
Develop and implement operational policies and procedures
Manage operational budgets and resource allocation
Ensure facility maintenance and optimal utilization
Lead IT infrastructure and systems management
Oversee marketing and communications strategies
Ensure compliance with regulatory requirements
Optimize operational efficiency and cost-effectiveness
Manage vendor relationships and contracts
Support organizational growth and scaling.
Key Performance Indicators KRA 1: Operational Excellence and Efficiency:
Ensure efficient and effective operations across all functional areas to support organizational objectives.
Key Activities:
Monitor operational performance and KPIs
Identify and implement process improvements
Optimize resource utilization
Success Metrics: Operational efficiency metrics, process improvement implementation, cost savings.
KRA 2: Facility Management and Utilization
Ensure optimal management and utilization of the 13,000 m2 facility to support programs and organizational needs.
Oversee facility maintenance and operations
Manage facility utilization and space allocation
Ensure facility safety and compliance
Optimize facility costs and efficiency
Success Metrics: Facility utilization rate, maintenance compliance, cost efficiency.
KRA 3: IT Infrastructure and Systems Management:
Ensure robust IT infrastructure and systems to support organizational operations and program delivery.
Oversee IT infrastructure and systems
Ensure IT security and data protection
Manage IT vendor relationships
Support technology needs across departments
Success Metrics: IT system uptime, security compliance, user satisfaction.
KRA 4: Human Resources and Organizational Development:
Oversee HR functions to ensure effective talent management and organizational development.
Oversee HR policies and procedures
Support talent acquisition and retention
Ensure compliance with labor regulations
Support employee development and engagement
Success Metrics: Employee satisfaction, retention rates, HR compliance.
KRA 5: Marketing and Communications:
Oversee marketing and communications strategies to build IIH's brand and visibility.
Ensure brand consistency and messaging
Monitor marketing performance and ROI
Support program promotion and visibility
Success Metrics: Brand awareness, engagement metrics, marketing ROI.
KRA 6: Budget and Resource Management:
Effectively manage operational budgets and resources to ensure financial sustainability.
Develop and manage operational budgets
Monitor expenditures and variances
Identify cost optimization opportunities
Ensure budget compliance and reporting
Success Metrics: Budget adherence, cost efficiency, resource optimization.
Qualifications
Master's Degree in Business Administration, Operations Management, or related field
Minimum of 8 years of operations management experience
Experience managing multiple operational functions
Strong understanding of facilities, IT, and HR management
Proven track record in process improvement and efficiency
Excellent leadership and organizational skills.
Skills and Competencies:
Operations management
Process improvement
Budget and resource management
Team leadership
Vendor management
Strategic planning.