Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below: Job Title: Operations Executive - Freight Fowarding Location: Lagos Employment Type: Full-time Department: Operations / Logistics
Job Summary
We are seeking an experienced Operations Executive – Freight Forwarding to coordinate import and export shipments by sea, air, and land.
The ideal candidate will oversee shipment documentation, customs clearance, cargo transportation, and delivery while ensuring operational efficiency, cost control, and compliance with relevant regulations.
Key Responsibilities
Coordinate freight bookings, cargo movement, shipment tracking, and final delivery.
Prepare and process shipping documents and coordinate customs clearance.
Liaise with shipping lines, airlines, customs agents, haulage providers, overseas agents, and clients.
Obtain freight quotations, negotiate rates, and monitor shipment costs.
Arrange cargo collection, transportation, warehousing, and delivery.
Monitor shipment progress, provide regular updates to clients, and resolve operational delays.
Maintain accurate shipment records and prepare operational reports.
Ensure compliance with applicable customs regulations, port procedures, and safety requirements.
Monitor demurrage and detention costs and implement measures to minimise avoidable charges.
Coordinate with internal departments to ensure seamless shipment operations and customer satisfaction.
Key Performance Indicators (KPIs)
On-time shipment delivery rate.
Customs clearance turnaround time.
Shipment cost efficiency and budget compliance.
Accuracy of shipping documentation.
Client satisfaction and complaint resolution.
Reduction in avoidable demurrage and detention charges.
Compliance with applicable regulatory requirements.
Requirements
BSc/HND in Logistics, Supply Chain Management, Transport Management, or a related discipline.
4–6 years of relevant experience in freight forwarding, shipping, or logistics operations.
Good knowledge of Nigerian customs procedures, shipping documentation, and port operations.
Experience coordinating import and export shipments by sea, air, and land.
Strong communication, negotiation, organisational, and problem-solving skills.
Proficiency in Microsoft Office and shipment tracking systems.
Relevant professional certification in logistics or freight forwarding is an added advantage.
Key Competencies:
Freight forwarding and shipment coordination.
Shipping documentation and customs clearance.
Cost management and negotiation.
Regulatory compliance and risk management.
Customer service and stakeholder management.
Attention to detail, time management, and problem-solving.
Salary N500,000 - N700,000 per month.