- We are seeking a highly strategic, detail-oriented, and execution-driven Operations & Supply Chain Manager to oversee and optimize the company's end-to-end operational and supply chain activities across retail, e-commerce, warehousing, procurement, fulfillment, and distribution channels.
- The ideal candidate will play a critical role in ensuring operational efficiency, inventory availability, cost optimization, demand planning, and seamless coordination between departments to support the company's aggressive growth and expansion objectives.
- This role requires a strong leader with experience in FMCG, beauty, skincare, retail, e-commerce, or consumer goods environments, with the ability to manage both strategic planning and day-to-day execution.
Key Responsibilities
Supply Chain Management:
- Oversee the end-to-end supply chain process including procurement, inventory management, warehousing, fulfillment, and logistics.
- Develop and implement supply chain strategies to improve operational efficiency and reduce costs.
- Monitor supplier performance and ensure timely procurement and delivery of goods.
- Manage relationships with manufacturers, suppliers, logistics providers, and third-party partners.
- Identify and mitigate supply chain risks and operational bottlenecks.
Inventory & Warehouse Management:
- Ensure optimal inventory levels across stores, warehouses, and fulfillment centers.
- Monitor stock movement, replenishment cycles, and inventory forecasting.
- Implement inventory control systems to minimize stock discrepancies, wastage, and stockouts.
- Coordinate regular stock counts, audits, and reconciliations.
- Ensure warehouse operations comply with operational, safety, and quality standards.
- Oversee order fulfillment processes across retail and e-commerce channels.
- Ensure timely and accurate dispatch and delivery of customer orders.
- Monitor logistics performance metrics including delivery timelines, order accuracy, and customer satisfaction.
- Develop strategies to improve delivery efficiency and reduce logistics costs.
- Coordinate with customer service teams on fulfillment-related escalations.
- Drive operational excellence across all operational touchpoints within the business.
- Develop and implement SOPs, operational frameworks, and process improvements.
- Ensure effective coordination between Sales, Marketing, Finance, Customer Service, and Inventory teams.
- Monitor operational KPIs and prepare periodic operational performance reports.
- Support expansion initiatives including new stores, stockist onboarding, and regional expansion projects.
Demand Planning & Forecasting
- Collaborate with Sales and Marketing teams to forecast demand and align inventory planning accordingly.
- Analyze sales trends, historical data, and market insights to improve forecasting accuracy.
- Ensure inventory investment aligns with projected sales and business objectives.
Procurement & Vendor Management
- Lead procurement planning and supplier negotiations.
- Evaluate vendors based on quality, pricing, timelines, and reliability.
- Ensure procurement processes align with company budgets and operational goals.
- Identify alternative sourcing opportunities to reduce dependency risks.
Performance Management & Reporting
- Develop and track operational KPIs across departments.
- Prepare weekly, monthly, and quarterly operational reports for management review.
- Monitor team productivity, operational efficiency, and execution timelines.
- Ensure accountability and performance discipline across operations teams.
Compliance & Risk Management
- Ensure compliance with internal operational policies and regulatory requirements.
- Implement controls to safeguard company inventory, assets, and operational data.
- Monitor operational risks and develop mitigation strategies.
Key Performance Indicators (KPIs)
The Operations & Supply Chain Manager will be measured on:
- Inventory availability rate
- Stock accuracy and reconciliation
- Order fulfillment turnaround time
- Logistics and operational cost efficiency
- Supplier performance and procurement timelines
- Warehouse efficiency
- Reduction in stockouts and operational losses
- Execution of operational projects and timelines
Qualifications & Experience
- Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, Logistics, or related field.
- Professional certifications such as:
- APICS
- CIPS
- PMP
- Lean Six Sigma are an added advantage.
- 5 - 8 years experience in operations and supply chain management.
- Prior experience within:
- FMCG
- Beauty & Skincare
- Retail
- E-commerce
- Consumer Goods environments is highly preferred.
- Proven experience managing warehouse, procurement, fulfillment, and logistics operations.
Required Skills & Competencies:
- Strong operational and analytical thinking
- Supply chain planning and inventory management expertise
- Strong leadership and team management skills
- Excellent negotiation and vendor management capability
- Strong reporting and data analysis skills
- High attention to detail and accountability
- Problem-solving and execution ability
- Excellent communication and stakeholder management.