Operation Executive – Insurance

We are an early-stage, technology-driven firm, building simple, accessible and digitally delivered insurance solutions for a specialised niche in the Nigerian blue economy. We are making our earliest hires: people who will help shape how we operate, comply and scale as we work with the National Insurance Commission (NAICOM), product users, insurers and technology partners.

Responsibilities

• As Operations Executive, you will coordinate the operational and regulatory engine of the business. Reporting to the Chief Executive Officer / Founder, you will manage our engagement with NAICOM's regulatory sandbox and licensing processes, keep every filing and report on schedule, and build the processes, records and controls needed for the operation to launch. This is an early hire with real influence, ideal for a highly intelligent, resourceful and exceptionally organised professional who is
• Coordinate the company's participation in NAICOM's Insurance Regulatory Sandbox, including applications, test plans, progress reports and exit or transition requirements.
• Prepare and manage documentation for licensing, product approvals and other regulatory submissions with management, partner insurers and external advisers.
• Serve as the day-to-day point of contact for regulatory correspondence, enquiries and information requests.
• Track regulatory changes, including the Nigerian Insurance Industry Reform Act (NIIRA) 2025, NAICOM's Insurtech Operational Guidelines and related circulars, and brief management on their implications.
• Build and maintain a regulatory compliance calendar covering every statutory, regulatory and contractual deadline, and ensure each one is met.
• Monitor compliance with sandbox conditions, insurance regulations, partner agreements and the Nigeria Data Protection Act 2023.
• Maintain an organised, audit-ready record of filings, approvals, correspondence, policies and evidence of compliance.
• Identify compliance gaps and operational risks early, and recommend practical corrective actions.
• Coordinate day-to-day operations with partners, technology providers, agents and service providers.
• Prepare clear, accurate and timely operational, compliance and performance reports for management, the regulator, partners and investors.
• Track operational metrics such as policies issued, claims processed, turnaround times and customer complaints, and present insights using spreadsheets and presentations.
• Support the handling of customer complaints and claims escalations in line with regulatory and service standards.
• Design, document and improve Standard Operating Procedures (SOPs), workflows and checklists for core operational and compliance activities.
• Use digital tools to organise information, automate routine tasks and improve efficiency.
• Prepare board, investor and partner presentations and briefing packs.
• Support management on projects, partnerships and new product launches as the business grows.

Requirements

• Minimum B.Sc. in Insurance, Actuarial Science, Business Administration, Economics, Law or a related field; a relevant MBA or M.Sc. is required.
• CIIN professional certification (ACIIN or equivalent) is an advantage.
• Minimum of 5 years in insurance operations, regulatory compliance or a related role with an insurer, broker, insurtech or financial services firm.
• Direct experience with NAICOM processes or regulatory sandboxes is a strong advantage.
• Sound knowledge of law is desirable; a law degree or legal or compliance training is an added advantage.
• Proven track record of meeting regulatory deadlines and producing accurate, well-structured reports.
• Strong command of Microsoft Word, Excel and PowerPoint, Google Workspace (Docs, Sheets, Slides, Drive) and other cloud-based tools; quick to learn new platforms.
• Highly intelligent, resourceful and well organised, with strong written and verbal communication skills.
• Sound judgement, integrity and discretion.
• Comfortable with the pace and ambiguity of an early-stage company.

Benefits

• Competitive remuneration.
• Early-hire impact: help shape how the company operates, complies and scales.
• Direct exposure to NAICOM, partner insurers, technology partners and investors.
• Strong career growth as the business expands.