We are seeking a proactive and detail-oriented Operations Executive to support daily business operations, ensure efficient process execution, maintain accurate records, and facilitate smooth service delivery.
The ideal candidate should have experience in banking, microfinance, fintech, or financial services operations.
Key Responsibilities
Coordinate and monitor daily operational activities to ensure efficiency.
Process and verify transactions and operational documentation.
Maintain accurate records, reports, and operational databases.
Ensure compliance with company policies, regulatory requirements, and internal procedures.
Support account reconciliation and transaction monitoring.
Identify operational challenges and recommend process improvements.
Liaise with internal departments to ensure smooth workflow and timely resolution of issues.
Monitor service delivery and ensure customer requests are handled promptly.
Prepare regular operational reports for management.
Support risk management and internal control procedures.
Requirements
Bachelor's Degree or HND in Business Administration, Accounting, Banking and Finance, Economics, or a related field.
2 - 4 years of relevant experience in operations, preferably within a microfinance bank, fintech company, commercial bank, or financial services organization.
Good understanding of financial transactions, reconciliation, and operational procedures.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Excel and other relevant office applications.
Excellent communication skills and attention to detail.
Ability to work effectively in a fast-paced environment.