The Account Officer owns the accounts receivable cycle for both cash and credit clients: raising accurate invoices, keeping client ledgers current and reconciled, and ensuring payments are collected on time. The role protects the company's cash flow and gives management a reliable view of what is owed, by whom, and for how long.
- Prepare invoices for credit clients (corporate, HMO, and other account customers) from verified service and test records.
- Raise invoices within the agreed billing cycle and match them against price lists, contracts, and authorisations.
- Issue receipts and records for cash clients and confirm each transaction is captured in the system.
- Raise credit notes and corrections only with documented approval.
- Resolve invoice queries and disputes with clients and internal departments.
- Maintain accurate customer ledgers and post invoices, receipts, and adjustments daily.
- Reconcile customer accounts to the general ledger and bank statements at least monthly.
- Reconcile daily cash and POS/transfer collections across sites to system records.
- Keep complete, auditable supporting documents for every posting.
- Prepare month-end closing schedules and support external and internal audits.
Payment Follow-Up and Collections
- Produce and review the receivables ageing report weekly.
- Follow up overdue credit accounts through calls, emails, statements, and reminders on a defined escalation schedule.
- Agree payment plans only within limits approved by management.
- Allocate received payments to the correct invoices promptly.
- Escalate accounts beyond credit terms to the Finance Manager, with a recommendation on credit holds.
- Report on debtor days, ageing, collection rate, and disputed balances.
- Flag credit-limit breaches, unusual write-off requests, and recurring discrepancies.
- Apply company policies on credit control, cash handling, and documentation.
- Support VAT, WHT, and other tax record requirements as directed by Finance.
Education and Qualifications
- B.Sc./HND in Accounting, Finance, Business Administration, or a related field.
- ICAN or ANAN qualification (or part-qualified, actively sitting exams) is an advantage.
- 2 - 4 years' experience in accounts receivable, billing, or general accounting.
- Experience with credit control and collections is required.
- Prior experience in healthcare, diagnostics, distribution, or a multi-site business is an advantage.
- Strong working knowledge of accounting software (e.g., Sage, QuickBooks, Odoo, or similar) and ERP/billing systems.
- Advanced Excel (pivot tables, VLOOKUP/XLOOKUP, reconciliations).
- Solid grasp of double-entry bookkeeping, reconciliations, and ageing analysis.
- Working knowledge of Nigerian VAT and WHT.
- High attention to detail and numerical accuracy.
- Integrity and discretion with financial and client information.
- Firm, professional communication when handling overdue accounts.
- Organised, deadline-driven, and able to manage multiple clients and sites.
- Comfortable with documentation, audit trails, and internal controls.
Key Performance Indicators
- Invoice accuracy rate and on-time invoicing
- Days sales outstanding (DSO) and percentage of receivables over terms
- Collection rate against monthly target
- Timeliness of ledger posting and monthly reconciliations
- Number of audit queries and unreconciled items
- Office-based, with occasional travel to other sites and client offices.