Key Responsibilities Customer communication: Answer incoming telephone calls, respond to email enquiries and contact current and prospective customers regarding orders, deliveries, credit notes and other queries. Quotations and order processing: Prepare and process quotations, invoices and purchase orders when required. Send quotations and invoices to customers via WhatsApp or email. Sales follow-up: Follow up on customer enquiries and quotations sent, and assist customers with order-related questions. Delivery administration: Maintain an up-to-date filing system by uploading proof of delivery documents (PODs) to Zoho and/or emailing them as required. Follow up with customers regarding delivery issues and credit notes. Pricing accuracy: Check that all order invoices are correctly priced. Review and update selling and cost prices in Excel and Zoho. Customer and supplier records: Keep customer information accurate and up to date on company systems. Complete documentation relating to current and prospective suppliers. Stock control support: Perform stock counts as and when requested. Meeting and travel coordination: Schedule meetings and assist with travel arrangements from time to time. Reporting: Prepare and submit weekly and monthly reports as required by the company. General office support: Assist with sales, finance and operational requirements, maintain an organised and professional office environment, and perform other administrative duties assigned by management. Requirements Good verbal and written communication skills in Afrikaans . Basic computer literacy, including email and Microsoft Excel, with a willingness to learn and use Zoho. Strong organisational skills, accuracy and attention to detail. A friendly, professional telephone manner and a customer-focused approach. The ability to follow instructions, manage daily tasks and work effectively as part of a team. Reliability, punctuality and a willingness to learn. Ability to work on-site in Strydompark, Johannesburg .