The NOC Network Support Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.
Key responsibilities:
Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
Supports with ensuring that network configurations are accurate and aligned with best practices.
Collaborates with the network team to monitor network performance, availability, and security.
Helps identify and address network-related issues to minimize downtime and disruptions.
Responds to and assists in resolving network incidents and problems.
Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
Assists in planning and implementing network upgrades and improvements.
Collaborates with senior engineers to deploy patches, updates, and new technologies.
Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
Engages in continuous learning to expand technical skills and knowledge in networking.
Seeks opportunities for training and certifications to enhance proficiency.
Participates in network-related projects, such as network expansions, migrations, and implementations.
Performs any other related task as required.
To thrive in this role, you need to have:
Basic understanding of networking concepts, protocols, and topologies.
Familiarity with network devices such as routers, switches, firewalls, and access points.
Proficiency in basic network configuration and troubleshooting.
Strong problem-solving skills and attention to detail.
Effective communication skills to collaborate with team members and stakeholders.
Eagerness to learn and adapt to new networking technologies and concepts.
Ability to work in a collaborative team environment.
Academic qualifications and certifications:
Information Technology certificate, Diploma or relevant IT certification.
Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial.
CCNA (Being non-negotiable)
Required experience:
2+ years of experience working in a networking environment preferably within a global IT organization.
2+ years, basic experience with network security.
2+ years of WAN and LAN experience.
2+ years of experience in wireless equipment, protocols, standards, and wireless LAN design.