Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.
We are recruiting to fill the position below: Job Title: Night Manager
Location: Lagos Employment Type: Full-time Department: Operations / Front Office Reports To: General Manager / Operations Manager Industry: Hospitality / Hotel Management
Job Summary
The Night Manager will be responsible for overseeing the hotel's operations during night shifts, ensuring excellent guest service, staff supervision, security, financial accountability, and smooth coordination of all departments operating at night.
The successful candidate will serve as the senior management representative on duty during the night, handling guest complaints, supervising front office activities, monitoring hotel security, coordinating emergency responses, and ensuring that operational standards are maintained.
The Night Manager will also ensure accurate night audit procedures, proper reconciliation of daily transactions, effective communication with management, and the preparation of comprehensive shift reports.
The ideal candidate must be professional, dependable, calm under pressure, and capable of making sound decisions independently.
Key Responsibilities Night Operations Management:
Oversee the overall operations of the hotel during the night shift.
Ensure all departments operating at night perform their duties effectively.
Monitor the activities of the front office, security, housekeeping, food and beverage, maintenance, and other relevant departments.
Ensure compliance with hotel policies, operational procedures, and service standards.
Conduct routine inspections of hotel facilities and public areas.
Ensure that essential services remain available and operational throughout the night.
Address operational challenges promptly and escalate major issues to senior management.
Ensure a smooth handover from the evening shift and prepare a detailed handover for the morning team.
Front Office and Guest Relations:
Supervise front desk activities, including check-ins, check-outs, reservations, room assignments, and guest enquiries.
Ensure guests receive courteous, professional, and timely service.
Handle guest complaints and resolve service issues promptly.
Assist with special guest requests, room changes, late arrivals, and other accommodation needs.
Monitor room availability, occupancy, and reservation records.
Ensure guest accounts, invoices, and billing records are accurate.
Coordinate with housekeeping to ensure rooms are ready for arriving guests.
Maintain a professional and welcoming atmosphere at the reception throughout the night.
Night Audit and Financial Control:
Supervise or carry out the hotel's night audit procedures, according to the hotel's established structure.
Verify daily room revenue, restaurant sales, POS transactions, and other recorded income.
Ensure guest bills and financial transactions are accurately posted to the appropriate accounts.
Reconcile cash receipts, card payments, transfers, and other approved payment methods.
Review discrepancies in revenue records and investigate unusual transactions.
Ensure discounts, refunds, complimentary services, and adjustments are properly authorized and documented.
Confirm that daily financial reports are completed accurately and submitted on time.
Maintain strict control over cash handling and other financial transactions during the night shift.
Report suspected fraud, revenue leakage, or financial irregularities to management.
Hotel Security and Safety:
Monitor hotel security arrangements and ensure that access control procedures are followed.
Coordinate with security personnel to protect guests, employees, property, and hotel assets.
Ensure that security patrols and monitoring activities are conducted as required.
Monitor CCTV operations through authorized personnel and ensure suspicious incidents are reported promptly.
Ensure unauthorized persons do not gain access to restricted areas.
Respond promptly to security incidents, disturbances, and suspicious activities.
Ensure emergency exits, escape routes, and designated safety areas remain accessible.
Report security breaches, theft, property damage, and other incidents to the appropriate authority.
Maintain accurate records of security incidents and actions taken.
Emergency and Incident Management:
Act as the senior management representative on duty during the night shift.
Respond appropriately to medical emergencies, fire alarms, power failures, water supply problems, and other operational incidents.
Activate the hotel's emergency procedures when necessary.
Contact relevant emergency services and senior management when required.
Coordinate staff responses during emergencies and ensure guests receive appropriate assistance.
Ensure incidents are documented accurately, including the time, nature of the incident, and action taken.
Monitor the resolution of emergencies and report outstanding concerns to management.
Participate in emergency preparedness and safety training as required.
Staff Supervision and Coordination:
Supervise night-shift employees and ensure adequate coverage of essential hotel functions.
Confirm that employees report for duty on time and perform their assigned responsibilities.
Allocate duties according to operational requirements.
Monitor staff conduct, discipline, grooming, and compliance with hotel standards.
Address minor staff issues and escalate serious disciplinary matters to management or HR.
Ensure proper communication between departments during the night.
Provide guidance to employees handling guest complaints and operational challenges.
Report staff shortages, absenteeism, and performance concerns to the appropriate manager.
Room Occupancy and Revenue Management Support:
Monitor room occupancy, arrivals, departures, and expected late check-ins.
Review reservation information and identify discrepancies requiring attention.
Ensure room rates and applicable charges are correctly applied according to approved policies.
Monitor room status updates and coordinate with front office and housekeeping.
Report unusual occupancy patterns, booking discrepancies, and revenue concerns.
Ensure no unauthorized room allocation, rate changes, or complimentary stays occur.
Support the front office team in maximizing room availability and maintaining accurate records.
Maintenance and Facility Monitoring:
Monitor the condition of hotel facilities during the night shift.
Report equipment breakdowns, plumbing problems, electrical faults, air-conditioning failures, and other maintenance issues.
Coordinate with the maintenance team or designated emergency personnel when urgent repairs are required.
Ensure reported faults are documented and followed up appropriately.
Monitor lighting, lifts, water supply, power systems, and other essential services where applicable.
Take reasonable steps to protect guests and staff from unsafe conditions.
Ensure unresolved maintenance issues are included in the morning handover report.
Housekeeping and Cleanliness Oversight:
Ensure public areas, reception, corridors, and other designated areas remain clean and presentable during the night.
Coordinate with housekeeping regarding urgent room-cleaning requests.
Monitor the cleanliness of guest-facing areas and shared facilities.
Report housekeeping shortages, linen issues, and cleanliness complaints.
Ensure urgent guest requests for towels, toiletries, and other approved amenities are addressed.
Confirm that any health or hygiene concerns are promptly reported and resolved.
Food and Beverage Coordination:
Monitor food and beverage services available during the night, including room service where applicable.
Ensure late-night food and beverage orders are handled according to hotel procedures.
Coordinate with relevant staff to ensure accurate billing and timely service.
Ensure food safety, hygiene, and proper handling standards are maintained.
Report shortages, equipment issues, and service complaints.
Ensure restaurant and bar transactions are properly recorded and reconciled according to established procedures.
Reporting and Shift Handover:
Prepare daily night-shift reports covering occupancy, arrivals, departures, revenue, complaints, and incidents.
Record security incidents, maintenance concerns, guest feedback, and operational challenges.
Submit night audit and reconciliation reports to the appropriate department.
Document outstanding guest requests and unresolved operational matters.
Ensure important information is communicated to the General Manager and relevant department heads.
Maintain accurate records of shift activities and actions taken.
Conduct a comprehensive handover to the morning team to ensure continuity of operations.
Compliance and Service Standards:
Ensure hotel policies and standard operating procedures are followed throughout the night.
Maintain guest confidentiality and protect personal information.
Ensure compliance with applicable health, safety, security, and hospitality requirements.
Monitor adherence to approved financial and operational controls.
Report violations, operational risks, and non-compliance issues.
Promote professionalism, integrity, teamwork, and excellent guest service.
Recommend improvements to night operations and service delivery.
Key Performance Indicators (KPI) The Night Manager will be assessed based on the following:
Quality and efficiency of night-shift operations.
Guest satisfaction and effective resolution of complaints.
Accuracy and timeliness of night audit reports.
Accuracy of revenue reconciliation and financial records.
Compliance with hotel security and emergency procedures.
Number and severity of preventable operational incidents.
Timeliness of incident reporting and management escalation.
Staff punctuality, discipline, and performance during night shifts.
Accuracy of room occupancy, reservation, and billing records.
Effectiveness of shift handovers and follow-up on outstanding issues.
Compliance with hotel service standards and operational policies.
Timely reporting and follow-up of maintenance and housekeeping concerns.
Qualifications and Requirements
A minimum of an OND, HND, or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
3–5 years of experience in hotel operations, front office management, guest services, or a similar hospitality role.
Previous experience supervising hotel operations during night shifts will be an advantage.
Good knowledge of hotel front office procedures, reservations, guest relations, and night audit operations.
Understanding of cash handling, revenue reconciliation, billing procedures, and financial controls.
Knowledge of hotel security procedures, emergency response, and incident reporting.
Familiarity with hotel property management systems (PMS), POS systems, and Microsoft Office applications.
Excellent leadership, communication, problem-solving, and decision-making skills.
Ability to handle difficult guests and emergencies professionally.
Strong organizational skills and attention to detail.
High level of integrity, confidentiality, reliability, and accountability.
Willingness to work night shifts, weekends, and public holidays as required.
Required Skills and Competencies:
Strong leadership and supervisory skills.
Excellent guest relations and customer service abilities.
Knowledge of hotel operations and front office management.
Understanding of night audit and financial reconciliation.
Strong security awareness and emergency response capabilities.
Excellent communication and interpersonal skills.
Effective problem-solving and decision-making abilities.
Ability to remain calm and professional under pressure.
Strong organizational and time-management skills.
Attention to detail and accuracy in reporting.
Ability to work independently with minimal supervision.
High level of honesty, integrity, confidentiality, and accountability.
Working Conditions:
The position is based in Lagos, Lagos State, Nigeria.
The role primarily involves night-shift work and requires flexibility to work weekends and public holidays.
The Night Manager must remain available to respond to operational issues and emergencies throughout the shift.
The role requires regular movement around the hotel to inspect facilities and monitor service delivery.
The successful candidate may need to coordinate with security personnel, front office employees, maintenance staff, and other departments.
Strict adherence to hotel policies, safety procedures, and guest confidentiality requirements is mandatory.