As a Night Auditor, you will be responsible for ensuring smooth front desk and accounting operations during overnight hours while delivering exceptional customer service. Your duties include assisting guests with late-night requests, processing check-ins and reservations, balancing financial records, and acting as the primary liaison between guests and the hotel throughout the night.
Minimum Requirements
Strong verbal and written communication skills.
Professional, well-spoken, and presentable demeanor.
Fluency in English (both written and spoken).
Proficiency in OPERA
Solid mathematical and analytical skills.
Customer service-oriented mindset with excellent interpersonal skills.
Strong organizational and time management abilities.
Ability to work independently and make sound decisions under pressure.
Proficiency in Microsoft Excel and Word.
Duties and Responsibilities
Guest Services & Front Desk Operations
Welcome and assist guests with check-in and check-out procedures.
Provide guests with necessary information to enhance their stay.
Handle late-night reservations, last-minute bookings, and walk-ins.
Respond to guest inquiries, requests, and complaints professionally and efficiently.
Answer phone calls and manage reservations.
Schedule wake-up calls and coordinate next-day reservations.
Financial & Audit Duties
Maintain accurate financial records and perform nightly audits.
Verify and reconcile daily transactions, invoices, and room charges.
Process guest bills, refunds, and reservation adjustments.
Ensure all accounts are balanced and properly documented.
Prepare financial and operational reports for management review.
Complete End of Day (EOD) procedures and ensure all system functions run successfully.
Balance cash drawers and log receipts accurately.
Administrative & Security Support
Prepare and distribute employee checks as needed.
Monitor hotel security by assisting the security team with property patrols
Summarize nightly operations and highlight any follow-up tasks for management.
Verify that all EOD tasks have been completed by other departments.