Our Client is looking for a Night Auditor to join their team.Location: Franschhoek About A luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.The successful candidate will excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments. Main Responsibilities:
Oversees, coordinates, and directs the service, operations, logistics, and activities of the Front Office and other operational departments during the allocated night shift.
Responds to requests presented by guests during night operating hours and works closely with relevant department night teams to assist department managers, ensuring a coordinated effort between teams.
Ensures that Night Audit and reporting are accurately completed, all departments are balanced, and department End-of-Day procedures are correctly run.
Ensures that all guest special requests and requirements are met by all departments and communicated clearly.
Upselling of other facilities and services, including affiliates.
Adheres to and maintains Health and Safety standards.
Experience in a 5-star luxury hotel environment
Excellent knowledge of the Franschhoek area and surroundings
Excellent interpersonal skills to interact effectively with all guests
Excellent communication skills in English, both written and verbal
Strong knowledge of food and beverage, as well as general awareness of news and current affairs
Proven track record in housekeeping, food and beverage, as well as butler duties
Ability to remain courteous, calm under pressure, and consistently put guests first
Computer literacy in Microsoft Office and Protel
Degree or diploma in Hospitality
At least 2 years of experience in a similar role within Hospitality
Valid driver’s license
Ability to work shifts and remain flexible across departments
Exceptional attention to detail
Ability to anticipate guest needs and exceed expectations
Enthusiastic and passionate about guests, their needs, and preferences
Preference given to candidates from Franschhoek and neighbouring areas
Desired Skills:
Night Auditor
Night Operations Manager
Night Manager