Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with nancial policies.
Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.
Managing staff schedules to ensure adequate coverage during all shifts.
Conducting performance evaluations and providing feedback to improve team productivity and service quality.
Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
Training and supporting staff members to use PMS effectively and efficiently.
Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualications:
A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
Prociency in operating hotel property management systems (PMS) and handling reservation systems.
Experience handling and operating credit card terminals in compliance with nancial processing policies.
At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related eld.
Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.
Ability to obtain country-specic visas per the U.S. Department of State Foreign Clearance Guide.
Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualications
Prior experience in an austere OCONUS (Outside the Continental UnitedStates) environment with a multi-national workforce.
Familiarity with Navy or Department of Defense lodging and reservation systems.
Advanced knowledge of hotel operations, including check-in/check-out procedures,group reservations, and night auditing processes.
Valid country driver's license.
Additional hospitality certications or training in customer service, reservations, or front desk management.