Job Title: Network Support Technician
Department: IT
Job Summary
The Network Support Technician will be responsible for monitoring customer internet services, troubleshooting connectivity issues, and coordinating with service providers to resolve network incidents. The role also involves device configuration, technical support, and proposal assistance.
Key Responsibilities
Liaise with Internet Service providers during outages, fiber cuts, or service disruptions.
Liaise with Internet Service providers during outages, fiber cuts, or service disruptions.
Follow up with providers for incident updates and restoration timelines.
Follow up with providers for incident updates and restoration timelines.
Request quotations from service providers for client connectivity solutions.
Request quotations from service providers for client connectivity solutions.
Configure routers, access points, and networking equipment.
Configure routers, access points, and networking equipment.
Serves as a first point of contact for all ISP clients for issue reporting.
Serves as a first point of contact for all ISP clients for issue reporting.
Perform first-level troubleshooting with ISP clients before escalating to Service Providers
Perform first-level troubleshooting with ISP clients before escalating to Service Providers
Requirements
Education & Qualifications:
Diploma or Bachelor’s Degree in Information Technology, Telecommunications, or related field. P
Diploma or Bachelor’s Degree in Information Technology, Telecommunications, or related field. P
Professional certifications such as MikroTik, CCNA, or equivalent will be an advantage.
Professional certifications such as MikroTik, CCNA, or equivalent will be an advantage.
Experience:
Minimum of 3 years’ experience in network support, ISP operations, or technical support.
Minimum of 3 years’ experience in network support, ISP operations, or technical support.
Practical experience in router and access point configuration and internet troubleshooting.
Practical experience in router and access point configuration and internet troubleshooting.
Skills & Competencies:
Strong understanding of TCP/IP networking concepts.
Strong understanding of TCP/IP networking concepts.
Knowledge of connectivity diagnostics.
Knowledge of connectivity diagnostics.
Ability to troubleshoot network issues remotely.
Ability to troubleshoot network issues remotely.
Good communication and coordination skills.
Good communication and coordination skills.
Strong customer support mindset.
Strong customer support mindset.
Ability to work under pressure during service outages.
Ability to work under pressure during service outages.
Good reporting and documentation skills
Good reporting and documentation skills
What We Offer
Competitive salary
Competitive salary
Opportunity to work in a dynamic and innovative tech-driven environment.
Opportunity to work in a dynamic and innovative tech-driven environment.