A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Refrigeration / Administration BASIC SALARY : R28 000.00 Negotiable + Benefits START DATE : A.S.A.P REQUIREMENTS: Matric certificate. A relevant qualification in Operations Administration, Business Administration, or a similar field would be advantageous. 4-6 years' experience in operations, administration, customer service, refrigeration support, or a related environment. Experience working with national or multi-site customers would be advantageous. Experience in operational reporting, reconciliations, and administration. Experience in a service-based environment would be advantageous. Refrigeration industry experience or exposure would be advantageous. Strong administrative and organisational skills. Excellent customer relationship management and communication skills. Strong operational coordination skills. Analytical skills and the ability to compile and interpret reports. Excellent attention to detail. Ability to identify exceptions, trends, and operational risks. Ability to manage multiple customers and competing priorities simultaneously. Strong follow-up skills and a commitment to ensuring tasks are completed and issues are resolved. Intermediate to advanced proficiency in Microsoft Office. Good understanding of service delivery processes and Service Level Agreement (SLA) requirements. Ability to interpret operational and financial information. Ability to collaborate effectively across multiple departments and regional teams. Ability to coordinate customer meetings and maintain action registers. Ability to work independently and make sound operational decisions. DUTIES: Coordinate and monitor national refrigeration activities across multiple regions and customers. Maintain visibility of refrigeration workloads, outstanding work, resource requirements, and operational constraints. Liaise with regional teams and technical resources to support effective operational coordination. Serve as a central operational contact for designated refrigeration customers. Attend and facilitate weekly, monthly, and ad hoc customer meetings as required. Prepare customer updates, performance reports, and action registers. Follow up on outstanding customer matters and ensure agreed actions are completed within the required timeframes. Monitor national refrigeration callouts, including open, completed, and outstanding jobs. Identify overdue or at-risk callouts and follow up with the relevant operational teams. Monitor callout ageing, response times, and completion status, escalating recurring or high-risk issues where necessary. Monitor refrigeration service performance against agreed customer requirements and Service Level Agreements (SLAs). Identify performance exceptions and trends, and provide regular updates to relevant stakeholders and customers. Compile and maintain national refrigeration reports, dashboards, and operational trackers. Prepare weekly, monthly, and ad hoc reports covering workloads, callouts, outstanding work, SLA performance, customer issues, and operational trends. Prepare and distribute customer communications regarding service progress, outstanding work, operational issues, projects, and agreed actions, ensuring that all information is clear, accurate, and up to date. Conduct regular invoicing checks across refrigeration customers, verifying completed work against invoicing information. Identify and investigate billing discrepancies, missing information, duplicate charges, and outstanding invoicing requirements. Liaise with Finance and Operations to resolve invoicing and reconciliation discrepancies. Reconcile refrigeration callouts against operational systems, completed work, customer requirements, and invoicing records, ensuring that exceptions are investigated and corrective action is taken. Maintain accurate administrative controls, trackers, action registers, and supporting documentation for the refrigeration function. Identify operational, customer, administrative, and service delivery issues requiring intervention, coordinating resolutions and escalating unresolved or high-impact matters to senior operations management. Support and coordinate national refrigeration projects, equipment upgrades, equipment-related initiatives, and customer-specific programmes as required. Track project activities, milestones, outstanding actions, and customer commitments to ensure timely completion. Collaborate with regional operations teams, technical planning, technicians, administration, finance, business intelligence, and national operations to align customer requirements with operational delivery. Prepare information for customer performance reviews and participate in these reviews as required. Maintain action logs and ensure that agreed actions are assigned, monitored, and completed. Identify recurring administrative, refrigeration, and service delivery issues, recommending improvements to processes, controls, reporting, and communication. Provide guidance and support to administrative and operational teams on refrigeration processes, reporting requirements, customer expectations, and recurring issues. Provide additional administrative, analytical, and operational support to senior operations management as required, in line with business priorities. HOURS: Monday to Friday: 08:00 - 17:00 Should you meet all the requirements, apply on our website at Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.