About the role:
The purpose of this role is to execute, manage and improve our operations support functions.
Your responsibilities will include:
Operational Support and Efficiency:
- Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.
- Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures
- Leverage AI-powered automation tools to partially or fully automate manual processes.
- Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.
- Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents
- Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
- Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.
Data Analysis and Reporting:
- Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation
- Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
- Automate manual and routine reporting workflows leverage generative AI tools
- Build, update and refine operational dashboards
Skills & Attributes required:
- Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
- Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
- Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
- Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
- Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
- Strong team player, indicating the importance of collaboration and mutual support within a team setting.
- Relevant bachelor's degree in commerce, engineering, finance or related field.
- At least 3 years' of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry.
- Proficiency in advanced Excel
- Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous
Let's talk about life @ Mr D
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).