- This career opportunity is available at Motor Claims: Wreck and Salvage Department and will be based in Parktown
- Santam's Motor Claims division has a vacancy for a Motor Wreck Administrator, responsible for the end to end administration of Total Loss (write off) claims. The role ensures that all documentation, figures, and processes relating to motor write offs are completed accurately, efficiently, and in accordance with Santam's claims philosophy, policies, and regulatory requirements.
- The incumbent will work closely with the Salvage Management team, Claims Assessors, Finance, brokers, clients, and auction partners to ensure a smooth and efficient claims settlement process.
- A strong emphasis is placed on accuracy, attention to detail, service delivery, and maintaining compliance throughout the wreck administration workflow.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Write - Off & Wreck Administration
- Process Total Loss (write off) claims from receipt to finalisation.
- Validate assessing figures, settlement amounts, and reserve adjustments.
- Ensure all required documentation is received, complete, and compliant.
- Capture and update claim information accurately on internal systems.
- Prepare files for settlement and ensure timeous finalisation of payments.
- Facilitate the release of salvage vehicles to auction partners.
- Ensure adherence to SLA and turnaround guidelines.
Customer and Broker Engagement
- Communicate claim progress and outstanding requirements to clients and brokers.
- Handle general queries relating to write off claims.
- Provide clear, empathetic communication during a sensitive stage of the customer journey.
- Ensure TCF principles are applied in all interactions.
- Maintain accurate, complete, and auditable records for all write off files.
- Ensure processes align with FAIS, TCF, POPIA, and internal governance requirements.
- Identify potential fraud risks and escalate for investigation where necessary.
- Adhere strictly to Santam's claims policies and standard operating procedures.
- Liaise with internal teams such as Salvage, Assessing, Finance, Legal, and Claims Operations.
- Coordinate with external partners including tow operators, salvage yards, and auction houses.
- Track and follow up on vehicle availability, release notes, and auction readiness.
- Support salvage partners by ensuring all documentation is correctly finalised for disposal.
Reporting & Continuous Improvement
- Maintain and update internal dashboards, trackers, or reports where required.
- Monitor own workflow to ensure tasks are actioned within required timelines.
- Identify areas for process improvement and provide feedback to the Team Manager.
- Support the team during peak claim periods or high volumes.
Key Performance Indicators (KPIs)
- Turnaround time of write off claim administration
- Accuracy of captured data and financial figures
- Compliance with audit and governance requirements
- Quality of customer and broker interactions
- Operational efficiency and adherence to SLAs
- Reduction of errors, rework, or exceptions
QUALIFICATIONS AND EXPERIENCE
- Matric / Grade 12
- Minimum 2 - 4 years' experience in short term insurance claims administration
- Experience in motor claims or salvage processes
- Understanding of Total Loss (write off) administration
- Experience working with insurance claims systems and salvage auction platforms
- Familiarity with TCF, POPIA, and insurance regulatory frameworks
- Knowledge of motor claims and salvage processes
- Ability to validate assessing and settlement figures
- Strong administrative and data capturing accuracy
- Risk awareness and fraud detection basics
- Proficient in MS Office and claims management systems
- Attention to detail and high accuracy
- Strong written and verbal communication
- Customer centric attitude
- Problem solving ability
- Professionalism, integrity, and sound judgement
- Ability to work under pressure and manage workload
- Team Leadership & Operational Management
- Lead, manage, and develop the team of wreck administrators.