- Our client is seeking a skilled, reliable and customer-focused Mobile Phone Repair Technician responsible for delivering fast, accurate and high-quality smartphone repair services.
- The technician will diagnose and repair hardware and software faults across major smartphone brands while ensuring excellent customer service, proper spare-parts management, protection of customer devices and data, and compliance with Maydo's quality standards.
- The successful candidate must combine technical expertise, speed, accuracy, integrity and strong customer service skills.
- Diagnose hardware and software faults accurately on smartphones and related mobile devices.
- Repair and replace screens, batteries, charging ports, cameras, speakers, microphones, buttons, connectors and other components.
- Troubleshoot software issues and perform software installations, updates and resets where required.
- Assess liquid/water-damaged devices and determine repair feasibility.
- Perform motherboard/component-level diagnosis and repairs where technically possible.
- Perform micro-soldering and connector/component replacement where required.
- Work confidently across major smartphone brands, particularly Apple, Samsung and Xiaomi/Redmi.
- Clearly identify whether a device can be repaired before unnecessary parts or costs are incurred.
- Test every repaired device systematically before returning it to the customer.
- Verify key functions including display, touch, charging, cameras, speakers, microphones, connectivity, buttons and other functions affected by the repair.
- Ensure repairs meet Maydo's technical and quality standards.
- Minimize repeat repairs and customer returns through accurate diagnosis and quality workmanship.
- Immediately report any repair that cannot meet the required quality standard.
Repair Turnaround & Productivity
- Complete repairs within agreed turnaround times while maintaining high-quality standards.
- Prioritize repairs according to customer commitments and operational requirements.
- Manage multiple repair jobs efficiently.
- Inform management immediately when a repair may take longer than the timeframe communicated to the customer.
- Explain faults, repair requirements, pricing and expected repair timelines clearly and professionally to customers.
- Provide customers with clear information regarding the condition of their devices.
- Deliver professional, courteous and transparent customer service at all times.
- Where appropriate, recommend relevant accessories or preventive solutions that can help protect the repaired device, such as screen protectors, cases or charging accessories.
- Never recommend unnecessary repairs or products solely to increase sales.
Spare Parts, Tools & Repair Records
- Maintain accurate records of all devices received and repairs performed.
- Ensure every spare part used is recorded against the corresponding repair/job before the device is released.
- Maintain accurate records of defective or returned parts.
- Report damaged, defective, missing or low-stock spare parts promptly.
- Properly account for repair tools and equipment.
- Use repair tools, equipment and spare parts responsibly and minimize unnecessary wastage.
- Maintain a clean, organized and safe repair workstation.
Customer Device & Data Protection
- Handle all customer devices with strict care and professionalism.
- Protect customer privacy and maintain strict confidentiality regarding all information and data contained on customer devices.
- Do not access customer photographs, messages, accounts, files or other personal information unless access is strictly necessary for an authorized diagnostic or repair procedure.
- Never copy, transfer, disclose or retain customer data.
- Immediately report any accidental damage or incident involving a customer's device to management.
- Keep up to date with new smartphone models, technologies, common faults and repair techniques.
- Continuously improve diagnostic and repair skills.
- Follow Maydo's technical procedures and participate in product or technical training when required.
QUALIFICATIONS & EXPERIENCE
- Certificate or Diploma in Electronics, Telecommunications, Mobile Phone Repair or a related technical field is preferred.
- Approximately 2 years or more of practical smartphone repair experience is preferred.
- Candidates with less experience may be considered if they demonstrate strong technical ability during the practical assessment.
- Strong practical knowledge of both Android and iOS devices.
- Experience repairing multiple brands, particularly Apple, Samsung and Xiaomi/Redmi.
- Strong knowledge of hardware diagnostics and component replacement.
- Experience with motherboard diagnosis and micro-soldering is highly desirable.
- Ability to use smartphone diagnostic, repair and micro-soldering tools safely and correctly.
- Good communication and customer service skills.
- Ability to work efficiently with minimal supervision.
- Technical Expertise
- Accurate Fault Diagnosis
- Repair Quality
- Speed & Productivity
- Attention to Detail
- Problem Solving
- Customer Service
- Integrity & Reliability
- Organization
- Accountability
- Customer Data Confidentiality
- Spare-Parts Control
The technician's performance will be assessed using indicators including:
- Quality and reliability of repairs
- Repair turnaround time
- Number of successfully completed repairs
- Repeat repair / customer return rate
- Accuracy of diagnosis
- Spare-parts usage and accountability
- Accuracy of repair records
- Customer satisfaction
- Care of customer devices
- Cleanliness and organization of the technical workspace
- Compliance with Maydo's repair and customer-service standards
- Specific targets may be established by Maydo based on repair volumes and operational requirements.
PRACTICAL TECHNICAL ASSESSMENT
- Shortlisted candidates will be required to complete a practical technical assessment before final selection.
The assessment may include:
- Hardware fault diagnosis
- Smartphone disassembly and reassembly
- Screen and/or battery replacement
- Charging-port or connector diagnosis
- Software troubleshooting
- Post-repair quality-control testing
- Identification and correct use of repair tools
- Micro-soldering or board-level diagnosis for candidates claiming advanced repair skills
- Final selection will be based on demonstrated practical ability, repair quality, diagnostic skills, working method and customer-service attitude not solely on qualifications or years of experience.