Mobile Financial Services Support Manager At Stanbic Ibtc

Job Description

• To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base.
• This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
• Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank's Reconciliation Dept.
• Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
• Handle all Internal and Regulatory reports and ensure prompt rendition
• Ensure Revenue Assurance on all MFS products
• Ensure the team's continued adherence to governance and compliance in line with regulatory and bank policies
• Responsible for the prompt resolution of all Wallet and Agency related transactions
• Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
• Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
• Carry out Research/ Business analysis of MFS business and products
• Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
• Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
• Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
• Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
• Carry out periodic market surveys to ascertain how competitors' offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Banking
• Experience Required
• Client Coverage
• Personal and Private Banking
• 8-12 years
• Experience in product & management, and retail banking would be an added advantage.
• Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships

Additional Information:

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification.