Mission Ict Specialist

Key Responsibilities

Mission 1: Manage the mission's computer fleet:

• Ensure compliance with ICT standards on workstations (kitlog);
• Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring;
• Ensure an analysis of the reports of the antivirus solution and propose technical solutions in order to improve security;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;
• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Manage equipment assignments and all related documents;
• Monitor the repair and movement of equipment;
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;
• Report to the hierarchy any problem related to the management of equipment;
• Ensure the follow-up of any external service providers (maintenance and repair services, etc.).

Mission 2: Manage the ICT Infrastructure:

• Install and maintain the local networks of the mission according to the standards (kitlog);
• Check that network equipment is working properly;
• Supervise the data backup system (backup policy);
• Ensure the capitalization of the technical documentation of the network, the internet connection in order to obtain a detailed mapping;
• Propose, validate an access policy (Firewall) and implement it;
• Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets (HR, WS, spec, training, ICT and Telecom needs);
• Carry out regular field visits.

Mission 3: Ensure continuos means of telecommunication (internet, radio, satellite and premises):

• Ensure the functioning and monitoring of the means of communication on the mission;
• Carry out regular tests on the use of these means;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
• Ensure the technological watch in terms of internet connection and means of telecommunications;
• Define a strategy concerning the means of telecommunication adapted to the mission in connection with the other departments (in particular Security);
• Create and follow the indicators allowing to monitor the means of communication (use, availability, costs, contracts etc.).

Mission 4: Ensure user support & trainings:

• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Provide users with training on equipment and applications;
• Manage daily technical support requests;
• Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
• Troubleshoot common user issues;
• Provide software support to users for information and email sharing;
• Report the problems encountered and the solutions provided to the manager and team members;
• Ensure the identification of training needs, the development of training materials and their organization;
• Create and monitor indicators to monitor user satisfaction

Mission 5: Produce reports, analysis and improvements:

• Carry out a monthly inventory and update the equipment list;
• Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Organize any donations / recycling in compliance with the standards at the end of the contract;
• Propose, validate and ensure the implementation of an ICT strategy;
• Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Mission 6: Supervise the ICT team:

• Ensure regular points with report;
• Organize recruitment and integration into the team;
• Train and provide technical support to team members;
• Develop and monitor individual action plans;
• Manage schedules, organization and coordinate the distribution of work;
• Ensure the evaluations of the team members.

Position Requirements

• Bachelor's Degree/Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering, or related fields. A non-related field with professional certifications and a minimum of 7 years of work-related experience.
• A minimum of 3 years of work experience in similar responsibilities is required.
• Professional certificate(s) and/or training in the ICT-related fields.
• Previous experience working for NGOs an asset, particularly international-related NGOs.
• Capacity for analysis, synthesis, and reporting of large amounts of information.
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently.
• Strong verbal, written, and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment.
• Fluency in English.

Employee Benefits Include (but are not limited to)

• 100% health care coverage.
• Free and direct access to Talent Soft e-learning platform.
• Maternity or Paternity leave.
• Compassionate leave for a hospitalized child.
• Creche facilities for babies.