Merchant Business Manager

Key Responsibilities

• Develop and implement strategies to drive merchant banking growth, deposits, and loan disbursements.
• Lead the acquisition of SMEs and medium-sized businesses, expanding the bank's merchant customer base.
• Drive merchant account growth, POS terminal deployment, and active usage of payment solutions.
• Develop initiatives to increase merchant engagement, transaction volumes, and product adoption.
• Drive merchant lending solutions while maintaining sound credit risk management and portfolio quality.
• Collaborate with internal teams to improve digital banking, payment gateway services, and transaction management solutions.
• Identify opportunities to expand merchant deposits, lending, and other banking services.
• Monitor business performance against targets, including merchant acquisition, deposits, loans, POS usage, and profitability.
• Ensure compliance with applicable regulatory requirements, risk policies, and operational guidelines.

Requirements

• Bachelor's degree in Finance, Banking, Business Administration, or a related field. An MBA or relevant professional certification is an advantage.
• Minimum of 8 - 10 years' experience in merchant banking, SME banking, or payment processing, with at least five years in a leadership role.
• Strong knowledge of merchant banking products, digital payment solutions, and credit risk management.
• Proven ability to drive business development, merchant acquisition, deposit mobilisation, and loan growth.
• Excellent leadership, relationship management, negotiation, and strategic planning skills.
• Strong commercial awareness and ability to manage business performance against targets.