We are seeking a Medicine Counter Assistant to join our reputable pharmaceutical company based in Accra. This position involves providing excellent customer service, assisting customers with their medication needs, and ensuring smooth pharmacy operations in a professional environment.
Missions:
Assist customers in selecting and purchasing medicines, ensuring their needs are met with professionalism and courtesy.
Manage daily stocktaking of medicines and supplies received to maintain accurate inventory records.
Keep the pharmacy clean, organized, and compliant with standard operating procedures (SOPs).
Process product invoices electronically or manually, ensuring accuracy and efficiency.
Respond to customer queries regarding medicine supply and availability within their scope of competence, referring complex issues to the Pharmacy Supervisor or Pharmacist when necessary.
Additional Responsibilities:
Maintain proper management of shelves, including cleanliness, pricing, expiry date monitoring, inventory control, stock taking, and shortlisting.
Support in maintaining optimal stock levels to meet customer demand.
Handle routine telephone and face-to-face inquiries from customers, directing complex questions to the appropriate pharmacy personnel.
Perform any other duties assigned by the Pharmacy Manager or Supervisor to support pharmacy operations.
Key Performance Indicators:
Customer satisfaction rate based on feedback and service quality.
Percentage reduction of medicine expiries compared to the previous year.
Efficiency of inventory turnover and turnaround time.