Leading medical equipment supplier requires an experienced Customer Service Agent to join their team in Cape Town. Individuals who apply must have customer service / order processing experience with hospital consignment stock in the "medical device / medical equipment industry" as well as experience liaising with hospitals.Area of ResponsibilityProcessing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24hoursLiaises with customers telephonically and on emailDealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.Releasing backorders, should it be requestedSending invoices of consignment orders received to the customer and the Sales ConsultantReplace consignment stock used to customerAction movement of stock when collection/delivery was arrangedAllocating stock for ordersPreparing pro-forma invoicesGeneral administrative duties including regular filingArranging collections and deliveries by completing the required template and sending it to Logistics to arrangeFollowing up on collections and delivery requestsObtaining the necessary approval for credits to be passedCredits and re invoices to be done on the same dayBooking out kits if requiredAssisting with afterhours emergency call if requiredRemoving consignment items invoiced from QWIXInvestigating errors on QWIX transfers done by Sales ConsultantsChecking stock availability for Sales ConsultantsApplying transfers on QWIXGenerating quotes for MidsouthInvoicing Government orders and invoice according to tender pricingGenerating ROE list and submitting ROE’s monthlyRemoving and Invoicing items from WIPC6 Replenishment weeklyQualificationsGrade 12 (Matric) is a minimum requirementA tertiary qualification would be a definite advantageExperience requiredPrevious experience in Customer Support of at least 2-3 years is essentialMinimum 1 - 2 years experience in the Medical Device / Medical Equipment industry Hospital consignment stock experience is essentialStrong communication skillsSkills and CompetenciesProficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essentialProficiency in SysproExcellent communication skills (verbal and written) especially in EnglishExcellent organizational skillsGood telephone skillsAccuracy is essentialTeam playerAbility to work under pressure and meet deadlinesPeople skillsProfessionalismEnergetic, focuses and committed to get the job done to the best of their ability
Desired Skills:
customer service
hospital
consignment stock
medical device
hospital delivery
medical equipment
Employer & Job Benefits:
Basic salary
medical aid
provident fund
performance bonus