OVERVIEW
We are recruiting on behalf of our client for a Medical Billing Specialist to join a US-based healthcare organization on a fully remote basis. This role sits within the revenue cycle function and focuses on insurance follow-up, denial management, and appeals, ensuring that claims are resolved accuratelyand collected promptly. The successful candidate will work standard US Eastern Standard Time (EST) business hours and will be expected to manage a high volume of accounts independently. Full system and payer training will be provided to the right candidate.
KEY RESPONSIBILITIES
Follow up with insurance companies on unpaid, delayed, and underpaid claims via phone and online payer portals
Review denial explanations, identify root causes, correct errors, and resubmit claims within payer- specified timeframes
Draft and submit formal appeals with appropriate supporting documentation tailored to each payer's requirements
Monitor and work aging accounts receivable reports to reduce outstanding balances
Track all claim activity and maintain accurate, up-to-date notes on every account
Identify and flag recurring denial trends and billing errors to the wider team for process improvement
Liaise with clinic and provider staff to obtain missing or incomplete information needed to resolve claims
REQUIREMENTS
Matric (Grade 12) as a minimum; a relevant National Diploma or NQF Level 5 qualification in Medical Administration, Health Sciences, or a related field is advantageous
At least 2 years of hands-on experience in US medical billing, including claim submission, denial management, and payment posting
Working knowledge of CPT, ICD-10, and HCPCS coding, modifiers, and the ability to read and interpret EOBs and ERAs
Familiarity with US payers including commercial insurers, Medicare, and Medicaid
Proficient in Microsoft Excel or Google Sheets, and comfortable learning new billing and practice management software
Reliable home office setup with a stable internet connection and the ability to work US EST business hours
PREFERRED EXPERIENCE
Prior experience navigating insurance portals such as Availity, UHC, Aetna, or Cigna to verify eligibility, check claim status, and submit documentation
Experience preparing and submitting formal insurance appeals with supporting clinical or administrative documentation
Background working within a remote US healthcare billing environment or a medical billing outsourcing company
Exposure to accounts receivable follow-up workflows and working structured aging reports
KEY COMPETENCIES
Strong communication skills
High attention to detail
Strong organisational skills
Ability to work independently
Professionalism and reliability
Originally posted on Himalayas