- The Meat Market Manager is responsible for overseeing the day-to-day operations of the Meat Market department, ensuring exceptional customer service, product availability, quality standards, stock control, and profitability.
- The role involves leading and developing a team, managing labour and performance, maintaining hygiene and food safety standards, controlling stock and ordering processes, and ensuring compliance with company policies and procedures.
- The successful candidate will drive sales through effective production planning, high merchandising standards, and excellent customer service while ensuring the department operates efficiently and delivers a superior shopping experience.
Your responsibilties include but are not limited to:
- Attend to any staff issues raised.
- Schedule shifts according to operational needs.
- Communicate standards, procedures, and targets to all Meat Market employees.
- Control and manage the punch report.
- Manage work distribution among employees.
- Manage the performance of Meat Market staff members.
- Handle and understand disciplinary enquiries when required.
- Ensure all new employees receive training and that ongoing butchery staff training is conducted.
- Identify staff development gaps and assist with recruitment.
- Ensure staff are scheduled correctly on WFM and conduct weekly checks to ensure compliance with hours requirements.
- Assist in ensuring hours are transmitted on time on WFM.
- Assist with the WCA/IOD process.
Client Satisfaction Facilitation
- Ensure clients receive professional, friendly, and timeous service from Meat Market employees.
- Handle escalated or complex client queries and complaints.
- Provide clients with information regarding pricing, promotions, and products based on knowledge and expertise.
Product and Stock Availability Management
- Use reports, sales history, and anticipated client needs to plan production on a daily, weekly, and monthly basis.
- Compare current stock levels against the WEBBI report.
- Order stock according to anticipated sales and client needs.
Quality Control Management
- Check the quality of displayed products and ensure expired products are removed timeously.
- Manage butchery and display rack temperatures.
- Check meat appearance against quality standards.
- Ensure display counters are stocked correctly.
- Ensure meat cuts comply with cutting and packaging standards.
Administration Management
- Mark the punch report on a weekly basis.
- Draw up shift schedules.
- Draw up cleaning schedules.
- Complete and update the sales return book daily.
- Report incidents such as broken equipment to the Regional Manager.
- Maintain wastage records in the waste book.
- Upgrade GRVs daily.
- Complete the stock book daily.
- Stock Management Facilitation
- Ensure stock availability by placing accurate and timeous orders according to the WEBBI report.
- Record stock shortages accurately.
- Check the quality of all stock received.
- Manage weekly stocktakes.
Hygiene and Safety Management
- Ensure all Meat Market staff follow safety requirements and standards.
- Ensure the standard uniform is worn at all times.
- Maintain high personal hygiene standards, including regular hand washing.
- Ensure butchery equipment, floors, tiles, work surfaces, and fridges are cleaned throughout the day.
- Conduct regular safety and hygiene inspections.
- Take action on or report safety risks and hazards.
- Ensure routine machine updates are submitted to the Regional Manager.
- Complete hygiene and safety checklists and reports as required.
- Prepare and cut meat when required.
- Produce mince-based products when required.
- Clean and pack products as required.
- Serve clients when required.
- Proven ability to lead, motivate, and develop a high-performing Meat Market team.
- Strong knowledge of meat preparation, merchandising, stock control, and quality standards.
- Excellent customer service skills with the ability to resolve queries and build customer loyalty.
- Sound understanding of food safety, hygiene, and health and safety requirements.
- Strong planning, organisational, and administrative skills with the ability to manage multiple priorities.
- Experience in forecasting demand, managing stock levels, and reducing wastage.
- Effective communication and people management skills, including performance management and staff development.
- A results-driven approach with the ability to achieve sales, productivity, and operational targets.
- Attention to detail and commitment to maintaining high standards of product presentation and store excellence.
- Ability to work in a fast-paced retail environment while ensuring compliance with company policies and procedures.