Equity Bank Limited (The Bank) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat Marketing Manager – Youth & Creative Economy Job Purpose: To drive the growth, relevance, and adoption of Equity Bank’s youth and creative economy proposition by deeply understanding customer lifestyles, behaviors, aspirations, and financial needs; translating these insights into impactful marketing, partnership, and customer engagement strategies; accelerating digital banking usage and customer acquisition; building meaningful ecosystem partnerships; and delivering seamless end-to-end experiences that convert prospects into active, loyal customers while ensuring measurable business outcomes, brand differentiation, and sustainable portfolio growth. Key Responsibilities Getting close to the culture Spend real time with young customers, creators and the frontline teams who serve them. Learn what they’re chasing, how they handle money, and what drives them up the wall. Stop thinking of the youth as one person. A student, a salaried 26-year-old and a freelance filmmaker live completely different lives your work should show it. Know what’s trending, what’s fading and what competitors are up to and spot the moments worth jumping on. Making work people stop for Build campaigns that live across social, search, creators, campuses, events, branches and community spaces each with one clear audience, one clear message and one clear thing to do next. Write briefs that agencies love and produce work that feels true to the audience and unmistakably Equity. Turn product features and fine print into plain language: here’s how this helps you, and here’s what to do next. Try things, measure them, keep the winners and drop the rest. Making digital banking feel effortless Team up with Digital and Product to help people sign up, get paid, pay, save and move money easily and safely on Equity’s apps. Design the nudges, tips and follow-ups that turn a new sign-up into someone who uses us every week. Before anything goes live, make sure the product works, the support team is briefed, and the branches know what’s coming. Find the places people get stuck, get them fixed, and check that the fix worked. Build partnerships that mean something Bring universities, TVETs, youth communities, creative-industry bodies, platforms and event organizers into the Equity family. Agree what each partnership is for before you sign who it reaches, what each side delivers, what it costs and what success looks like. Work with creators and ambassadors like real collaborators: clear briefs, fair contracts, honest feedback and relationships that outlast a single post. Follow the money in the creative world Understand how cash really flows between artists, managers, studios, crews, events and distributors and where it gets stuck. Work with product teams to solve real creator headaches: irregular income, getting paid, saving for lean months, growing a business and accessing finance. Create money and business content that creatives want to read, watch and share. Don’t let a single lead go cold Make sure everyone who raises a hand is captured properly with their consent and enough detail to give them a great follow-up. Agree with sales, branches and the contact center who calls whom, how fast and about what. Follow every lead from interested to active customer, find out where people drop off, and fix it. Explore smart CRM, automation and AI tools that make follow-up faster and more personal. Make it happen Take ideas from brief to launch to results approvals, procurement, agencies and all. Keep everyone in the loop, flag risks early and always come with a solution. Know where every shilling went and what it bought us. Keep it honest: no overpromising, care with customer data, and every claim one we can stand behind. Qualifications Education and Experience Degree in Marketing, Business, Communications or something close. A CIM, MSK or master’s is an added advantage. Over 6+ years in marketing, including at least 2 leading campaigns, agencies or cross-team projects. You’ve won over young audiences, creators, digital-first consumers or small businesses and can show us the results. You’ve run integrated and digital campaigns, managed partnerships and budgets, and can walk us through the numbers. Experience in fintech, telco, media, consumer tech or banking helps but curiosity and a willingness to learn matter more. Key Skills and Competencies: Youth & Creative Economy Market Intelligence Strategic Marketing & Campaign Management Digital Marketing, CRM & Customer Analytics Brand Management & Content Development Marketing Performance Measurement & ROI Analysis Strategic Thinking & Commercial Acumen Stakeholder Management & Collaboration Innovation & Creative Problem-Solving Execution Excellence & Accountability Influence, Communication & Negotiation Don't Keep Share!: WhatsApp Tweet