Marketing & Operations Manager At Excel Health Med

Role Overview

• Excel Health Med is seeking a dynamic and highly organized Marketing & Operations Manager to drive our clinic's growth and ensure seamless day-to-day operations. This dual-function role requires a professional with a foundational clinical background who can bridge the gap between healthcare delivery, business operations, and patient acquisition. The ideal candidate will be based within the Ikeja axis and will leverage their clinical knowledge to optimize patient workflows, manage administrative staff, and develop authentic, medically accurate marketing campaigns.

Key Responsibilities

Operations Management

• Workflow Optimization: Oversee daily clinic operations, ensuring efficient patient flow from intake to discharge.
• Compliance & Quality Assurance: Ensure all operational procedures comply with standard healthcare regulations and maintain high standards of patient care and safety.
• Team Coordination: Act as a liaison between clinical staff and administrative teams, fostering a collaborative environment and resolving day-to-day operational bottlenecks.
• Resource Management: Manage inventory, clinical supplies, and vendor relationships to ensure the facility is always fully equipped and operating cost-effectively.
• Flexible Scheduling Oversight: Manage the on-site operational load to determine the feasibility of the weekly remote work day for yourself and relevant team members.

Marketing & Growth

• Strategic Marketing: Develop and execute comprehensive marketing strategies to increase brand awareness, patient retention, and new patient acquisition for Excel Health Med.
• Content Creation (Clinical Focus): Utilize your clinical background to create, review, and approve medically accurate content for social media, newsletters, and the company website.
• Campaign Management: Launch and monitor targeted digital advertising campaigns (Meta Ads, Google Ads) to promote specific health services and packages.
• Community Outreach: Identify and build partnerships with local organizations, corporate clients, and other healthcare providers within the Ikeja axis to drive referrals.
• Performance Tracking: Analyze marketing ROI, patient acquisition costs, and conversion metrics to continuously refine business strategies.

Qualifications & Requirements

• Experience (Mandatory): Must possess a minimum of 3 years of hands-on clinical experience PLUS a minimum of 3 years of experience in marketing, operations, or management, preferably within a healthcare or clinic setting.
• Clinical Background: A degree or recognized certification in a clinical field (e.g., Nursing, Pharmacy, Public Health, Health Administration, or Allied Health Sciences).
• Location: Must reside within or in close proximity to the Ikeja axis for easy commute during the 4 mandatory in-office days.
• Digital Proficiency: Experience with CRM systems, healthcare management software, and digital marketing tools.
• Communication: Exceptional written and verbal communication skills, with the unique ability to translate complex medical jargon into engaging, consumer-friendly content.

Key Competencies

• Strategic Thinking: Ability to balance short-term operational needs with long-term business growth.
• Self-Management: Highly disciplined and capable of maintaining productivity during the flexible work-from-home day.
• Adaptability: Capacity to thrive in a fast-paced medical environment and handle multiple high-priority tasks simultaneously.