Transit Operations Management
- Plan, coordinate and control end-to-end transit cargo movements from port or point of entry to the destination or border exit.
- Ensure timely customs entries, bond management, port and terminal release, dispatch, border clearance, proof of exit and file closure.
- Monitor cargo movement daily, proactively manage exceptions and provide accurate status updates to customers and management.
Consolidation Business Management
- Plan and manage import and export consolidation activities, including cargo receipt, verification, sorting, staging, consolidation, deconsolidation, and dispatch.
- Coordinate consolidation schedules, cut-off times, loading plans, routing and space utilisation with customers, regional offices, warehouses, carriers, and agents.
- Develop practical operating processes for new consolidation lanes and ensure consistent execution across participating locations.
Customer Service and Stakeholder Coordination
- Function as the primary operational contact for assigned transit and consolidation customers.
- Lead operational reviews, resolve service issues, and ensure complaints, delays, damage, and claims are promptly investigated and closed. Maintain effective working relationships with customs authorities, border agencies, shipping lines, ports, terminals, transporters, and regional operating partners.
- Support Commercial in solution design, pricing inputs, implementation planning and onboarding of new transit and consolidation business.
Financial and Commercial Control
- Prepare activity budgets and forecasts, monitor actual performance, and explain material variances.
- Control disbursements, supplier charges, demurrage, detention, storage, penalties, and other avoidable costs.
- Validate operational billing inputs, ensure complete and timely invoicing, protect agreed margins, and follow up closure of outstanding files.
Compliance, Risk and QHSE
- Ensure compliance with customs, transit, bonded-cargo, transport, security, trade and QHSE requirements in all operating countries and corridors.
- Maintain current SOPs, work instructions, risk assessments, escalation protocols and contingency arrangements for transit and consolidation activities.
- Ensure customs bonds, guarantees, licences, permits and statutory records are monitored and used within approved limits.
People Leadership and Continuous Improvement
- Lead, coach and develop the transit operations team, with clear responsibilities, performance objectives, and accountability.
- Plan staffing and shift coverage in line with workload, customer commitments, and business growth.
Stakeholder & Customer Management
- Function as the senior operational interface for key strategic customers in line with assigned functions.
- Build and maintain strong relationships with regulators, suppliers, and industry partners.
- Represent ANT in professional forums and stakeholder engagements.
- Bachelor's degree or diploma in Logistics, Supply Chain Management, Customs, Commerce, Business Administration, or a related field.
- At least five years' relevant experience in customs clearing and forwarding, transit logistics or regional cargo operations, including supervisory or management responsibility.
- Demonstrable working knowledge of East African transit procedures, customs documentation, bonded cargo controls, and cross-border operating requirements.
- Experience in consolidation, freight forwarding, transport coordination, port or terminal operations is desirable.
- Proficiency in operational systems and Microsoft Office; experience with ERP, TMS or customs platforms is an advantage