Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.
Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.
Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.
Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.
Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.
Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.
Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.
Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.
Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.
Champion employer branding initiatives to enhance the organization's ability to attract and retain top talent.
Qualifications and Experience
Bachelor's degree in human resources, Business Administration, Psychology, or a related field.
Minimum of 5 years' experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.
Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.
Strong understanding of sourcing methodologies, employer branding and recruitment best practices.
Experience recruiting both frontline and professional/non-agent talent.
Excellent stakeholder management, communication and team leadership skills.
Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.