CLOSING DATE: 04 NOVEMBER 2026
JOB OUTPUTS AND RESPONSIBILITIES OF THIS POSITION
KEY PERFORMANCE INDICATOR
DEVELOP AND IMPLEMENT STRATEGY
- Translate governance and quality strategies into operational plans for reporting, compliance, revenue assurance, and continuous improvement.
- Develop frameworks that promote consistent policy application, regulatory adherence, and improved sales effectiveness.
- Contribute insights and analysis to divisional strategy, focusing on risk trends, performance outcomes, and commercial impacts.
- Lead the development of sales governance policies that strengthen compliance and operational integrity.
BUSINESS OPERATIONAL EFFICIENCY
- Oversee performance tracking and reporting, ensuring KPIs, dashboards, and trend analyses support effective decision-making.
- Analyse sales and operational data to identify gaps, inefficiencies, and opportunities for improvement; drive implementation of best practices.
- Support sales forecasting and portfolio planning through accurate data management and analysis.
- Lead the design and execution of continuous improvement initiatives to strengthen processes and reduce operational risk.
- Provide insights and early-warning indicators on exceptions, delivery issues, risk areas, and sales performance trends.
- Ensure the accurate allocation and ongoing maintenance of client portfolios, products, and revenue across all platforms.
- Oversee commercial revenue assurance and commission processing by monitoring fulfilment accuracy, deal execution, and compliance with policy requirements.
- Identify opportunities for continuous improvement by leading cross-functional analysis and embedding automation, analytics, and performance tracking into core processes.
- Oversee revenue assurance processes by validating billing accuracy, contract adherence, pricing application, and correct revenue recognition.
- Identify and mitigate risks of revenue leakage arising from operational errors, process gaps, unauthorised discounts, or incorrect commission calculations.
- Oversee monthly commission finalisation, ensuring accuracy and alignment to approved structures and portfolio assignments.
- Monitor financial performance metrics and work with Finance and Enablement leadership to resolve discrepancies and support commercial optimisation.
GOVERNANCE, RISK AND COMPLIANCE
- Monitor and ensure adherence to internal policies, ICASA regulations, governance frameworks, and commercial terms.
- Develop and implement sales-related policies that promote agility, ethical conduct, consistency, and compliance across the division.
- Conduct compliance checks, contract compliance audits, and process risk assessments; implement corrective actions where required.
- Ensure invoice accuracy, confirm that pricing, discounts, and contractual terms are reflected correctly in billing systems.
- Lead risk management initiatives by identifying risks within sales processes and partner engagements.
- Maintain robust internal controls to ensure data integrity, billing accuracy, and contract fulfilment.
- Work closely with sales stakeholders to ensure alignment on governance, reporting, and compliance matters.
- Provide guidance to Sales teams on policy adherence, compliance requirements, contract obligations, and risk mitigation.
- Collaborate with relevant departments to resolve discrepancies, improve processes, and implement governance improvements.
- Engage internal and external stakeholders during audits and reviews, providing accurate and timely information.
LEADERSHIP AND PEOPLE MANAGEMENT
- Lead and develop the Quality & Governance team, building capability in data analysis, compliance management, and revenue assurance.
- Set performance standards, define KPIs, conduct appraisals, and ensure continuous professional development.
- Foster a culture of accuracy, accountability, ethical conduct, and high performance.
- Ensure effective workforce planning and resource allocation to meet divisional needs.
- Provide coaching and guidance to ensure operational excellence and adherence to governance frameworks.
- A relevant tertiary qualification (degree or diploma) in Business, Commerce, Data Analytics, Compliance or related field at NQF Level 6 or above
- 5 - 7 years of experience in governance, compliance, revenue assurance, or sales operations
- 5 years' experience leading analytical or compliance-driven teams
- Experience in media sales, advertising operations, or broadcast environment
- Strong understanding of contractual processes, billing systems, commission structures and governance frameworks
- Strong governance, compliance, and risk management capability
- Advanced analytical, reporting, and data interpretation skills
- Revenue assurance and financial accuracy orientation
- Understanding of media sales processes, billing cycles, and contract structures
- Excellent stakeholder management and communication
- Policy development, internal controls, and audit-readiness
- Leadership, coaching, and performance management
- High attention to detail and commitment to ethical conduct