To manage the Centralised Collections Call Centre Managers and ensure that all Campaigns are efficiently and effectively delivered to maximise debt recoveries from Capitec Bank clients.
To manage all new collections products', Policy changes and any champion/challenger collection activities
To use innovation and technology to create a world class Collection department
Experience
Minimum:
At least 3yrs experience in managing and leading a diverse team
At least 3yrs experience in a Collections and/or Call Centre management/Debt review environment
Report writing (Executive level)
Report analysis
Ideal:
Extensive Collections Call Centre management in a constantly changing environment
Extensive experience across Contact Centre technology platforms
Experience with digital tools to enhance collection strategies and payment channels
Experience within a Fintech environment
Qualifications (Minimum)
Bachelor's Degree in Business Management or Business Administration
Qualifications (Ideal or Preferred)
A relevant post-graduate qualification in Business Management or Business Administration
Knowledge
Minimum:
Knowledge and understanding of:
Commercial and business imperatives re financial service / credit / collections environment