The Manager, Alumni Office will be responsible for planning, coordinating, and implementing initiatives that foster lifelong engagement between the University and its alumni. The role focuses on building and sustaining meaningful relationships with alumni, increasing participation in alumni programmes and activities, managing alumni communications and data, and coordinating events, volunteer opportunities, and mentorship initiatives that strengthen alumni affinity and support the University's strategic objectives.
Job Description
The responsibilities include but are not limited to the following:
Translate strategy into actionable alumni programmes.
Create/plan annual programme of activities.
Increase alumni participation across programmes and events.
Growth in alumni volunteer and mentorship participation.
Successful delivery of high-quality alumni events and initiatives.
Increase engagement across digital platforms and communication channels.
Strong collaboration with internal departments and external stakeholders.
Timely reporting of engagement metrics and programme outcomes.
Enhanced alumni satisfaction and stronger connections with the university.
Supervise staff and ensure delivery of office objectives.
Coordinate alumni chapters, events, and engagement activities.
Monitor budgets and ensure operational efficiency.
Qualifications
Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Education, Social Sciences, or another relevant discipline.
A Master's degree or relevant professional qualification is an added advantage.
Minimum of 7 years' relevant professional experience, with at least 3 years in a managerial, supervisory, or leadership capacity.
Demonstrated experience managing alumni engagement, stakeholder relations, institutional projects, community engagement, fundraising, partnerships, or similar programmes.
Proven experience leading cross-functional initiatives involving multiple stakeholders.
Experience managing staff, budgets, programmes, and institutional projects.
Proven track record in fundraising, sponsorship acquisition, partnership development, or resource mobilisation is highly desirable.
Experience working within a university, educational institution, professional association, non-profit organisation, or similar stakeholder-driven environment will be an advantage.
Requirements/Competencies
Strong knowledge of grants management and donor compliance.
Excellent proposal, report writing, and communication skills.
Strong analytical, organisational, and project coordination skills.
Ability to manage multiple priorities and meet deadlines.
Strong interpersonal, stakeholder management, and teamwork skills.
High level of integrity, attention to detail, and accountability.
Ability to work independently and under pressure.
Demonstrates the University's core values of Community, Respect, Integrity, Spirit of Service, and Professionalism.