EUM, part of the TWK group, has the following vacancy available: Manager: Admin at Pretoria, Gauteng.
Job Summary
This role involves leading and coordinating the administration function to ensure efficient operations, effective team performance, and the delivery of high-quality customer service.
The Admin Manager oversees administrative processes, claims support, compliance activities, reporting, and stakeholder engagement, while driving operational excellence and continuous improvement.
Responsibilities and Duties
Manage the day-to-day administration operations and ensure efficient service delivery
Lead, supervise, and support the administrative team to achieve performance targets
Conduct performance reviews, coaching, training, and development of team members
Manage staff attendance, leave, resource planning, and work allocation
Oversee new business administration, policy amendments, renewals, and claims administration processes
Ensure customer, broker, and client queries are resolved within agreed service level agreements (SLAs)
Monitor and manage operational backlogs, service quality, and complaint resolution
Ensure compliance with company policies, procedures, and service standards
Prepare and submit accurate operational and productivity reports
Manage escalated matters and ensure timely resolution within agreed SLAs
Drive continuous improvement initiatives to enhance operational efficiency and customer service
Qualifications and Skills
Grade 12 / Matric
Relevant tertiary qualification in Business Administration, Management, Insurance, or a related field (advantageous)
Minimum 3-5 years' experience in an administrative, operations, or team management role
Experience in the insurance, claims, or financial services environment (advantageous)
Proficient in MS Office suite
Strong sense of responsibility, reliability, and adaptability
Trustworthy, resilient, and innovative team player
Excellent communication and interpersonal skills
Ability to manage multiple tasks while maintaining accuracy and attention to detail