Machakos Imaging Centre Receptionist

Job Summary

Job Summary

The Receptionist will serve as the first point of contact for patients and visitors, ensuring efficient front-office operations, patient registration, appointment scheduling, and excellent customer service while maintaining confidentiality and accurate patient records.Key Duties & Responsibilities

Key Duties & Responsibilities

Warmly welcome patients and visitors, provide information and directions, and offer support, particularly to anxious or vulnerable patients.

Coordinate patient check-ins and check-outs to ensure smooth patient flow within the department.

Notify clinical staff promptly of patient arrivals.

Book, schedule, and reschedule patient appointments and procedures using hospital systems.

Register new patients and verify or update demographic and insurance information within Electronic Patient Records (EPR) or patient administration systems.

Maintain strict confidentiality and comply with data protection requirements when handling patient information.

Provide professional front-office support and excellent customer service at all times.Required Skills & Qualifications

Required Skills & Qualifications

Diploma in a Business-related course.

Minimum of 2 years' experience in a similar role, (adsbygoogle=window.adsbygoogle||[]).push({});preferably within a busy hospital, medical facility, imaging center, or healthcare reception environment.

Familiarity with medical terminology and basic healthcare procedures.

Experience using Hospital Management Information Systems (HMIS), Medisoft, Electronic Health Records (EHR), or other healthcare information systems.

Strong customer service and patient relations skills.

Good verbal and written communication skills.

Strong organizational and administrative abilities.

Ability to maintain accuracy when handling patient records and appointment schedules.

Proficiency in computer applications and office systems.Key Competencies

Key Competencies

Front Office Administration

Patient Registration & Scheduling

Customer Service Excellence

Medical Records Management

Healthcare Systems Administration

Communication & Interpersonal Skills

Confidentiality & Data Protection

Time Management & Organization

Attention to Detail

Professionalism & IntegrityIdeal Candidate Profile

Ideal Candidate Profile

Friendly, professional, and customer-focused.

Comfortable working in a fast-paced healthcare environment.

Able to manage multiple tasks while maintaining accuracy and confidentiality.