Lead safe, efficient and customer-focused ground handling operations across the station and remote locations!
Drive operational excellence, ensure regulatory compliance and create exceptional customer experiences with a personal touch!
Join us and lead the way!
Tasks
In this role, you will be responsible for leading station operations and ensuring safe, efficient and exceptional service delivery.
- Fostering safety, security & quality awareness & ensuring proper training standards, high service attitude & competence availability
- Managing the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, databases & reporting tools
- Following directives from the LHG operator’s NPGO in all aspects of safe & secure ground operations
- Personnel planning & development in accordance with target agreements /appraisals & budget allowance
- Ensuring that all internal & external staff is qualified according to the handling standards of the respective carrier & the local requirements
- Representing the LHG towards internal & external partners
- Perform all other duties assigned or delegated by supervisors
Requirements
Bring your leadership, operational expertise and customer focus to our station team!
- Bachelor’s degree required
- 3-5 years of work experience in ground operations
- Leadership experience
- Fluency in English language
- Knowledge in Airlines or Service Partner
- Knowledge of airport procedures and processes
- PC and airline specific supported software
- MS Office tools
- Excelent safety and security
- Excelent ability to work under pressure
- Excelent change management
- Excelent customer orientation
- Excelent customer service
- Excelent commitment
- Excelent reliability
- Excelent acting with integrity
- Responsible for employees
- Responsible for budget: cost and revenue
- Willingness to travel
- Outdoor weather conditions
- Manage high stress levels
- Must be willing to work shifts
- Must possess a legal work permit in Kenya
- CV/Resume and Motivation letter required
- Company may provide relocation assistance