Lead the Incubation phase for all newly acquired sellers ensuring they reach their first sales within their first 30 days on the platform.
Oversee the Long-tail segment, thousands of small-scale sellers using automated tools, mass communication (Email/SMS/WhatsApp), and scalable support systems.
Manage a team of Incubation Associates and Longtail account managers, setting clear KPIs for seller activation and retention.
Drive the adoption of Jumia growth tools (Sponsored Products, Jumia Express) specifically among smaller vendors to boost their visibility.
Track New Seller Success Rate and Churn Rate using PowerBI and internal dashboards to identify bottlenecks in the seller journey.
Improve the self-service capabilities of the platform to reduce the need for manual intervention for Longtail sellers
What we are looking for
4+ years of experience in e-commerce, operations management, or mass-market business development.
Proven experience in managing large teams and high-volume operations where automation is key.
Bachelor's degree from a top-tier university.
Analytical Rigor: Ability to manage large data sets in Excel and interpret PowerBI dashboards to drive strategy.
A "Growth Mindset": Passionate about empowering small businesses and leveraging technology to scale operations.
Excellent communication skills in English; ability to simplify complex processes for non-technical sellers