- The Logistics Administrator role primarily supports the project management and service teams to ensure exceptional service and quick turnaround is provided to our clients. This is achieved through fast and effective loading of shipments for clinical trial deployment in a time sensitive industry.
- This role is highly administrative, involving significant data capturing through shipment loading and efficient communication across teams and clients. You will focus on identifying and addressing recurring issues or delays, using this information to suggest process improvements and reduce common errors noted.
As part of your day-to-day responsibilities, you will capture and organise shipment data, process quick turnarounds for clients and loop in respective teams for next steps.
TRANSACTIONAL RESPONSIBILITIES
- Efficiently managing courier shipments.
- Looping in project management and shipping management teams to action next steps and final processing
- Supporting the shipping team by alleviating pressure related to courier issues.
- Providing solutions for courier challenges and taking ownership of shipment escalations.
- Update our CRM (Salesforce) with feedback from these courier partners.
- Save and upload any documentation relating to these queries onto the relevant orders.
DATA CAPTURING AND ADMINISTRATIVE RESPONSIBILITIES
- Capturing and documenting data on courier shipments to identify trends, delays, or recurring issues.
- Loading of time-pressure shipments for processing on Salesforce and working across project management and shipping teams to action next steps.
- Sharing insights and key data with the larger shipping team/project management team, ensuring that this is logged and tracked in Salesforce.
- Maintaining detailed records of client-specific shipping requirements and ensuring they are visible and updated in Salesforce.
- Strong organisational skills: Ability to manage multiple tasks and prioritise efficiently, especially when dealing with urgent issues or escalations
- Strong verbal and email communication skills: Clear and professional communication with different teams across project management and shipping teams.
- Attention to detail: Careful data capturing and tracking of courier shipments, spotting trends or issues in the information being logged.
- Time management: Efficient in managing time, especially when handling multiple courier escalations at once, ensuring all issues are resolved in a timely manner.