JOB SUMMARY

The Logistics Manager will be responsible for managing end-to-end logistics operations, including
fleet management, route planning, driver supervision, third-party logistics (3PL) coordination, delivery performance, and reverse logistics. The successful candidate must demonstrate strong operational and people-management skills, with the ability to optimize delivery processes, minimize logistics costs, improve customer
satisfaction, and ensure compliance with operational and regulatory standards.

KEY RESPONSIBILITIES

Logistics and Delivery Operations

Ensure the right products are loaded onto the right vehicles, in the correct quantities and quality, and delivered to customers within agreed timelines.
Oversee daily logistics and distribution activities to ensure efficient order fulfillment.
Ensure strict adherence to agreed delivery lead times and On-Time Delivery (OTD) targets.
Monitor delivery performance and proactively address operational bottlenecks.
Ensure efficient handling and resolution of failed deliveries and reverse logistics.

Fleet, Driver and Third-Party Management

Supervise and manage company drivers, third-party logistics providers (3PLs), and Logistics
Partners (LPs). Ensure all drivers, LPs, and 3PLs are properly vetted, on boarded, documented, and officially engaged.
Coordinate the activities of the Transport Officer and Stock Handlers to ensure seamless logistics operations.
Ensure all company vehicles are properly maintained and have up-to-date documentation. Collaborate with filling stations and other relevant vendors to ensure uninterrupted fleet operations.

Route Planning and Distribution Management

Develop and implement daily delivery routes to maximize efficiency and ensure timely deliveries.
Monitor route performance and identify opportunities to optimize delivery coverage and reduce operational costs.
Work with management on route development, geographical coverage, and expansion strategies.
Establish and implement Vehicle Fulfilment Rate (VFR) targets and ensure consistent compliance.

Customer Experience and Stakeholder Collaboration

Work closely with the Customer Experience (CX) team to manage customer delivery expectations
and resolve logistics-related complaints.
Ensure timely communication of delivery updates, delays, and operational challenges.
Collaborate with Procurement, Inventory, Operations, and other relevant departments to ensure seamless order fulfilment.

Compliance, Reporting and Performance Management

Ensure compliance with applicable transport regulations, safety requirements, and industry best practices.
Monitor logistics performance against established KPIs, including OTD, VFR, delivery success rate, and logistics costs.
Prepare and submit accurate daily, weekly, and monthly logistics performance reports. Identify operational gaps and recommend process improvements to management.
Ensure compliance with established logistics policies, procedures, and operational standards.
Perform other duties and responsibilities as may be assigned by management in line with business needs.

KEY PERFORMANCE INDICATORS

QUALIFICATIONS AND EXPERIENCE

Bachelor's degree or HND in Logistics and Supply Chain Management, Transport Management, Business Administration, or a related field. 3 - 4 years of relevant experience in logistics, fleet management, transportation, or distribution operations.
Proven experience managing drivers, third-party logistics providers, and delivery operations.
Good understanding of route planning, fleet utilisation, and last-mile delivery operations.
Experience monitoring delivery KPIs, particularly On-Time Delivery (OTD), Vehicle Fulfilment Rate (VFR), and delivery success rates.
Strong organisational, coordination, and problem-solving skills. Good knowledge of vehicle documentation, fleet maintenance, and relevant transport regulations.
Proficiency in Microsoft Excel and other logistics or operational management

Logistic Manager

Key skills