Job Purpose

The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

Responsibilities

Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
Ensure proper documentation of open loan cases.
Ensure customers are paying on time in assigned loan portfolio
Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
Recommend and work with external service providers on portfolio management by escalating repossession cases.
Customer education to customers on impact on loan non-repayments.
Supporting the analysis of causes for portfolio deteriorations
Providing regular portfolio, compliance and routine report to the Write Off and Repossession Coordinator.
Restructure loan repayment plan from delinquent clients as per policy and procedure.

Loan Recovery Officer

Key skills